We are looking for a talented Sales Operations Leader to join our team specializing in Sales for our Parts WEL UK Department in Wellingborough, United Kingdom.
This role might require up to 25% of domestic travel.
In this role, you will make an impact in the following ways:
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Lead and inspire a high-performing Business Development Representative team, creating a culture of accountability, collaboration, and continuous development while ensuring alignment with business priorities and growth objectives across the UK & Ireland aftermarket business.
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Drive profitable aftermarket parts growth by identifying new business opportunities, expanding market share, and developing sales strategies that strengthen customer retention and increase revenue across multiple market segments.
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Enhance the customer experience by ensuring customer enquiries are managed efficiently, issues are resolved proactively, and customer expectations are consistently exceeded to build long-term loyalty and trust.
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Leverage business analytics and Salesforce insights to monitor sales performance, identify trends, uncover growth opportunities, and make data-driven decisions that improve commercial outcomes.
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Partner with cross-functional stakeholders including Business Development Leaders, Customer Support, Marketing, Supply Chain, Finance, and Aftermarket teams to align strategies, improve processes, and deliver business objectives.
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Build and strengthen strategic customer relationships through regular engagement with key accounts and prospective customers, identifying customer needs and converting opportunities into sustainable business growth.
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Champion operational excellence and business transformation, driving process improvements, KPI ownership, CRM adoption, and supporting initiatives such as SAP implementation to improve efficiency and sales effectiveness.
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Develop future sales capability through coaching, mentoring, succession planning, and talent development, ensuring the team is equipped to meet evolving customer needs and support long-term business success.
To be successful in this role you will need the following:
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Strong people leadership and coaching skills to develop, motivate, and retain a high-performing Business Development Representative team while driving accountability, engagement, and continuous improvement.
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Commercial and analytical acumen to interpret sales data, leverage Salesforce insights, identify growth opportunities, and translate market trends into effective sales and business strategies.
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Excellent customer and stakeholder management skills to build trusted relationships with key customers and collaborate effectively with Business Development Leaders and cross-functional teams to deliver business objectives.
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A results-oriented mindset with strong operational focus to manage day-to-day sales activities, drive process improvements, lead business transformation initiatives, and consistently achieve customer satisfaction, sales growth, and operational performance targets.
Education/ Experience:
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University or college degree in the field of Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.
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This position may require licensing for compliance with export controls or sanctions regulations.
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Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles, and/or CRM systems and tools is beneficial.
Job Sales
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2437794
Relocation Package No
100% On-Site No
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Sales Operations Leader in Wellingborough employer: Cummins Inc.
Cummins Inc. is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Talent Advisor, you will have the opportunity to lead impactful recruitment processes while building meaningful relationships with stakeholders, all within a supportive environment that values diversity and inclusion. With a focus on continuous improvement and a commitment to providing a high-quality candidate experience, Cummins fosters a workplace where your contributions are recognised and valued.
