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- Tasks: Assist customers and technicians with parts needs, ensuring smooth operations and customer satisfaction.
- Company: Join a leading service operations team at Cummins Inc. in Langley.
- Benefits: Permanent role with competitive pay and a supportive work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving operational efficiency.
- Qualifications: High school diploma and strong inventory management skills required.
- Other info: Opportunity to mentor others and contribute to continuous improvement projects.
The predicted salary is between 30000 - 42000 £ per year.
DESCRIPTION
We are looking for a talented Service Parts Associate to join our team specializing in Parts for our Service Operations Department in Langley, United Kingdom.
This is a permanent role working Monday to Friday 8am – 4.30pm
In this role, you will make an impact in the following ways :
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Enhancing Customer Satisfaction:By promptly assisting technicians and customers with parts needs, you’ll ensure smooth operations and build trust through reliable service.
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Promoting Safety and Compliance: Your adherence to Health, Safety, and Environmental standards helps maintain a safe workplace and sets a strong example for others.
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Driving Operational Efficiency: Through accurate processing of transactions and paperwork, you’ll help streamline parts counter operations and reduce delays.
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Strengthening Internal Collaboration:Working closely with technicians and other personnel to source parts fosters teamwork and improves service delivery.
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Mentoring and Developing Others:Sharing your knowledge and guiding less experienced team members will elevate the overall capability of the parts department.
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Supporting Continuous Improvement : Your participation in improvement projects contributes to innovation and better processes within the department.
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Boosting Revenue Opportunities : Identifying upsell opportunities for supporting products and services adds value for customers and supports business growth.
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Maintaining Inventory Accuracy and Organization:By managing stock levels and warehouse activities, you’ll help ensure parts availability and a clean, organized workspace.
RESPONSIBILITIES
To be successful in this role you will need the following:
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Strong Inventory & Core Management Skills: You’ll need to effectively manage service core parts, engines, and local store inventory using core flow processes and inventory control methodologies to meet operational and customer expectations.
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Technical Proficiency with Systems & Tools:Familiarity with systems like QSOL for parts identification, and order life cycle systems for processing and managing customer orders, is essential for accuracy and efficiency.
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Customer-Centric Mindset : Success depends on your ability to deliver proactive support throughout the order life cycle, ensuring customer satisfaction through timely communication and resolution of queries.
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Attention to Detail & Organizational Skills:Managing API counts, cycle counts, transport requests, and warehouse activities requires precision, consistency, and a well-organized approach to avoid errors and delays.
QUALIFICATIONS
Education/ Experience
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High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
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Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
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Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
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This position may require licensing for compliance with export controls or sanctions regulations.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Shop
ReqID 2419301
Relocation Package No
#J-18808-Ljbffr
Service Parts Associate - SHOP employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Parts Associate - SHOP
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and inventory management. We want to show off our skills and how we can enhance customer satisfaction!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and ready to contribute to the team. It shows we’re serious about the role.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation and reiterate our interest in the position. Plus, it keeps us on their radar!
We think you need these skills to ace Service Parts Associate - SHOP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Parts Associate role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your inventory management and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can enhance customer satisfaction. Remember, we love a good story, so share your journey and what makes you a great fit for our team.
Showcase Your Technical Skills: Since technical proficiency is key for this position, make sure to mention any experience you have with systems like QSOL or similar tools. We’re looking for someone who can hit the ground running, so highlight your familiarity with these systems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Cummins Inc.
✨Know Your Inventory Inside Out
Make sure you brush up on your inventory management skills before the interview. Familiarise yourself with core flow processes and how to manage service parts effectively. Being able to discuss specific examples of how you've handled inventory in the past will show that you're ready to hit the ground running.
✨Show Off Your Customer-Centric Mindset
Prepare to share stories that highlight your customer service skills. Think about times when you went above and beyond to assist a customer or technician. This role is all about enhancing customer satisfaction, so demonstrating your proactive support will definitely impress.
✨Get Comfortable with the Tech
Since technical proficiency with systems like QSOL is key, make sure you’re familiar with these tools. If you’ve used similar systems before, be ready to explain how you navigated them and what you learned. This will show that you can adapt quickly to their processes.
✨Attention to Detail is Key
Practice discussing your organisational skills and attention to detail. Prepare examples where your meticulous approach helped avoid errors or delays in previous roles. This will reassure them that you can manage API counts and warehouse activities without a hitch.
