Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and technicians with parts needs to enhance service operations.
- Company: Join Cummins Inc., a leader in service operations with a focus on teamwork.
- Benefits: Permanent role with competitive pay, Monday to Friday schedule, and growth opportunities.
- Why this job: Make a real impact by improving customer satisfaction and driving operational efficiency.
- Qualifications: High school diploma or equivalent experience; strong inventory management skills required.
- Other info: Dynamic work environment with opportunities for mentoring and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
DESCRIPTION We are looking for a talented Service Parts Associate to join our team specializing in Parts for our Service Operations Department in Langley, United Kingdom. This is a permanent role working Monday to Friday 8am – 4.30pm.
Responsibilities
- Enhancing Customer Satisfaction: By promptly assisting technicians and customers with parts needs, you\\\’ll ensure smooth operations and build trust through reliable service.
- Promoting Safety and Compliance: Your adherence to Health, Safety, and Environmental standards helps maintain a safe workplace and sets a strong example for others.
- Driving Operational Efficiency: Through accurate processing of transactions and paperwork, you\\\’ll help streamline parts counter operations and reduce delays.
- Strengthening Internal Collaboration: Working closely with technicians and other personnel to source parts fosters teamwork and improves service delivery.
- Mentoring and Developing Others: Sharing your knowledge and guiding less experienced team members will elevate the overall capability of the parts department.
- Supporting Continuous Improvement: Your participation in improvement projects contributes to innovation and better processes within the department.
- Boosting Revenue Opportunities: Identifying upsell opportunities for supporting products and services adds value for customers and supports business growth.
- Maintaining Inventory Accuracy and Organization: By managing stock levels and warehouse activities, you\\\’ll help ensure parts availability and a clean, organized workspace.
Qualifications
- Strong Inventory & Core Management Skills: You\\\’ll need to effectively manage service core parts, engines, and local store inventory using core flow processes and inventory control methodologies to meet operational and customer expectations.
- Technical Proficiency with Systems & Tools: Familiarity with systems like QSOL for parts identification, and order life cycle systems for processing and managing customer orders, is essential for accuracy and efficiency.
- Customer-Centric Mindset: Success depends on your ability to deliver proactive support throughout the order life cycle, ensuring customer satisfaction through timely communication and resolution of queries.
- Attention to Detail & Organizational Skills: Managing API counts, cycle counts, transport requests, and warehouse activities requires precision, consistency, and a well-organized approach to avoid errors and delays.
- Education/Experience: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations; proficiency in Microsoft applications, generating reports, and advanced level computer skills; requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
- Licensing: This position may require licensing for compliance with export controls or sanctions regulations.
#J-18808-Ljbffr
Service Parts Associate - Level III - SHOP employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Parts Associate - Level III - SHOP
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what we do and how you can contribute to enhancing customer satisfaction and operational efficiency.
✨Tip Number 3
Practice common interview questions, especially those related to teamwork and problem-solving. We want to see how you handle challenges and collaborate with others, so be ready to share examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace Service Parts Associate - Level III - SHOP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your inventory management and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Service Parts Associate role and how you can enhance customer satisfaction. We love seeing genuine enthusiasm for the position!
Showcase Your Technical Skills: Mention any experience you have with systems like QSOL or similar tools. We’re looking for someone who can hit the ground running, so let us know how your technical proficiency can drive operational efficiency in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cummins Inc.
✨Know Your Inventory Inside Out
Make sure you brush up on your inventory management skills before the interview. Familiarise yourself with core flow processes and how to manage service parts effectively. Being able to discuss specific examples of how you've handled inventory in the past will show that you're ready to hit the ground running.
✨Show Off Your Customer-Centric Mindset
Prepare to share stories that highlight your customer service skills. Think about times when you went above and beyond to assist a customer or technician. This role is all about enhancing customer satisfaction, so demonstrating your proactive support will definitely impress them.
✨Get Comfortable with the Tech
Since technical proficiency with systems like QSOL is crucial, make sure you’re familiar with these tools. If you’ve used similar systems before, be ready to explain how you navigated them and any challenges you overcame. This will show that you can adapt quickly to their processes.
✨Attention to Detail is Key
Practice discussing your organisational skills and attention to detail. You might want to prepare examples of how you managed complex tasks or avoided errors in previous roles. Highlighting your ability to maintain accuracy in inventory counts and paperwork will resonate well with the interviewers.
