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For Companies At a Glance
- Tasks: Assist customers and technicians with parts needs, ensuring smooth operations and customer satisfaction.
- Company: Join a dynamic team in Langley, UK, focused on service operations.
- Benefits: Permanent role with Monday to Friday hours, competitive pay, and growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and driving operational efficiency.
- Qualifications: High school diploma or equivalent experience; strong inventory management and technical skills required.
- Other info: Collaborative environment with opportunities for mentoring and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are looking for a talented Service Parts Associate to join our team specializing in Parts for our Service Operations Department in Langley, United Kingdom.
This is a permanent role working Monday to Friday 8am – 4.30pm
In this role, you will make an impact in the following ways
- Enhancing Customer Satisfaction: By promptly assisting technicians and customers with parts needs, you’ll ensure smooth operations and build trust through reliable service.
- Promoting Safety and Compliance: Your adherence to Health, Safety, and Environmental standards helps maintain a safe workplace and sets a strong example for others.
- Driving Operational Efficiency: Through accurate processing of transactions and paperwork, you’ll help streamline parts counter operations and reduce delays.
- Strengthening Internal Collaboration: Working closely with technicians and other personnel to source parts fosters teamwork and improves service delivery.
- Mentoring and Developing Others: Sharing your knowledge and guiding less experienced team members will elevate the overall capability of the parts department.
- Supporting Continuous Improvement: Your participation in improvement projects contributes to innovation and better processes within the department.
- Boosting Revenue Opportunities: Identifying upsell opportunities for supporting products and services adds value for customers and supports business growth.
- Maintaining Inventory Accuracy and Organization: By managing stock levels and warehouse activities, you’ll help ensure parts availability and a clean, organized workspace.
Responsibilities
To be successful in this role you will need the following
- Strong Inventory & Core Management Skills: You’ll need to effectively manage service core parts, engines, and local store inventory using core flow processes and inventory control methodologies to meet operational and customer expectations.
- Technical Proficiency with Systems & Tools: Familiarity with systems like QSOL for parts identification, and order life cycle systems for processing and managing customer orders, is essential for accuracy and efficiency.
- Customer-Centric Mindset: Success depends on your ability to deliver proactive support throughout the order life cycle, ensuring customer satisfaction through timely communication and resolution of queries.
- Attention to Detail & Organizational Skills: Managing API counts, cycle counts, transport requests, and warehouse activities requires precision, consistency, and a well-organized approach to avoid errors and delays.
Qualifications
Education / Experience
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
- Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
- This position may require licensing for compliance with export controls or sanctions regulations.
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Service Parts Associate - Level III - SHOP employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Parts Associate - Level III - SHOP
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Parts Associates. We should also think about how our past experiences align with their needs, especially around customer satisfaction and inventory management.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've improved processes or mentored others. This will highlight our ability to drive operational efficiency and support continuous improvement.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate our fit for the position.
We think you need these skills to ace Service Parts Associate - Level III - SHOP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Parts Associate role. Highlight your inventory management skills and any technical proficiency with systems like QSOL to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've enhanced customer satisfaction or driven operational efficiency in previous jobs.
Showcase Your Customer-Centric Mindset: In your application, emphasise your ability to deliver proactive support and resolve queries. We love candidates who can demonstrate a strong commitment to customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Cummins Inc.
✨Know Your Inventory Inside Out
Make sure you brush up on your inventory management skills before the interview. Familiarise yourself with core flow processes and how to manage stock levels effectively. Being able to discuss specific examples of how you've handled inventory in the past will show that you're ready to hit the ground running.
✨Show Off Your Customer-Centric Mindset
Prepare to share stories that highlight your customer service skills. Think about times when you went above and beyond to assist a customer or technician. This role is all about enhancing customer satisfaction, so demonstrating your proactive support will definitely impress.
✨Get Comfortable with the Tech
Since technical proficiency with systems like QSOL is crucial, make sure you’re familiar with these tools. If you’ve used similar systems before, be ready to explain how you navigated them and any challenges you overcame. This will show that you can adapt quickly to their processes.
✨Attention to Detail is Key
Practice discussing your organisational skills and attention to detail. You might want to prepare examples of how you managed complex tasks without errors. Highlighting your ability to maintain accuracy while handling multiple responsibilities will demonstrate that you’re the right fit for this role.
