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- Tasks: Deliver top-notch customer service and manage the full order lifecycle seamlessly.
- Company: Join a dynamic team in a leading EU Aftermarket Department.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and building strong relationships.
- Qualifications: 2 years in customer service or order management; strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a talented Customer Service Representative to join our team specializing in Customer Service for our EU Aftermarket Department (Meritor) in Redditch, Worcestershire, United Kingdom. In this role, you will make an impact in the following ways:
- Deliver seamless end-to-end order execution: Owning the full lifecycle (entry to invoicing), reducing cycle times and ensuring orders flow through without delays or errors.
- Be the trusted single point of contact: Resolving scheduling, shipping, and processing queries quickly, which boosts satisfaction and retention. Proactively guide customers with consultative support on lead times, availability, minor technical questions, and policies—setting realistic expectations and preventing escalations.
- Close out escalations decisively: Coordinating cross-functionally to remove blockers and turning potential service failures into recovery moments that strengthen relationships.
- Synchronize internal operations: To keep commitments on track (production, planning, materials, sales, warehouse, logistics), improve OTIF (On-Time, In-Full), and support financial targets.
- Elevate customer communications: Standardizing templates, status updates, and process documentation—driving consistency, transparency, and fewer repeat queries.
- Identify and activate improvements: Spot patterns, propose process changes, and contribute to continuous improvement projects that enhance throughput and reduce rework.
- Champion customer-centric culture: Consistently demonstrating empathy and support, enhancing the department’s reputation and fostering stronger partnerships during visits and reviews.
- Manage specific OEM customer accounts: Lead meetings and drive results as needed for both our business and theirs. Always deliver first class customer service.
To be successful in this role you will need the following:
- Commercial & Customer Insight: Understand and align with commercial strategy, recognize upselling opportunities, track account performance, and anticipate customer needs and market trends to drive growth.
- Exceptional Communication & Relationship Skills: Deliver clear, proactive updates, educate customers on best practices, and support client visits, reviews, and audits to build trust and deepen relationships.
- Operational & Systems Expertise: Confidently manage the full order lifecycle across multiple accounts (including EDI/manual orders), while effectively using CRM systems, ERP tools, data dashboards, and Microsoft Office.
- Strong Organizational & Professional Foundation: Balance high-volume tasks with accuracy, demonstrate strong organizational discipline, and leverage your background in account management or customer service (with any European language skills being a bonus).
Qualifications:
- Education/Experience: College, university, or equivalent degree required.
- 2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Service Representative- OES in Redditch employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- OES in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your customer service experience and how you handle challenges.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email, reiterating your interest in the role. It shows enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Service Representative- OES in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Representative. Highlight your experience in order management and customer service, and don’t forget to mention any relevant skills like using CRM systems or handling high-volume tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain how you can elevate customer satisfaction. Be sure to mention specific examples of how you've resolved issues or improved processes in previous roles.
Showcase Your Customer-Centric Mindset: In both your CV and cover letter, emphasise your commitment to delivering first-class customer service. Share stories that demonstrate your empathy and ability to build strong relationships with customers, as this is key for us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cummins Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role and its responsibilities. Familiarise yourself with the order lifecycle, customer communication strategies, and how to handle escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided updates that enhanced customer satisfaction. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you turned potential service failures into positive outcomes. This will highlight your ability to close out escalations decisively and show that you can maintain a customer-centric approach even under pressure.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Look into their customer-centric initiatives and think about how you can contribute to fostering strong partnerships. During the interview, mention how your personal values align with theirs, which will demonstrate that you're a good fit for their team.
