We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.
In this role, you will make an impact in the following ways:
Responsibilities
- Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.
- Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.
- Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
- Resolve customer queries and escalations proactively, managing each case through to closure.
- Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.
- Represent the business in customer meetings, supporting account development and growth initiatives.
- Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
- Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.
Qualifications
- A strong customer‑first mindset, with the ability to manage complex, high‑volume order activity.
- Confidence owning issues end-to-end and driving resolutions in a fast‑paced environment.
- Clear, effective communication skills, with the ability to collaborate across multiple functions.
- Strong organisational and analytical skills, with attention to detail and a proactive approach.
Education & Experience
- College, university, or equivalent degree.
- A minimum of 5 years’ experience in customer order management, customer‑facing roles, supply chain, logistics, or international trade.
- Experience managing the end‑to‑end order life cycle for customer accounts.
- Experience with EDI processes is preferable.
- Additional language skills beyond English are advantageous.
Customer Account Executive in Redditch employer: Cummins Inc.
Cummins Inc. is an excellent employer that prioritises employee growth and development, offering comprehensive training and support to ensure you thrive in your role as a Warehouse Operator. Located in Daventry, our dynamic work culture fosters collaboration and positivity, complemented by attractive benefits such as a healthcare cash plan and generous holiday allowances. Join us for a rewarding career where your contributions are valued and recognised.
