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For Companies At a Glance
- Tasks: Lead a small team, drive operational excellence, and enhance customer satisfaction.
- Company: Join Cummins Inc., a leader in the distribution business with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by optimising branch operations and leading a motivated team.
- Qualifications: Degree in Business or Engineering and experience in branch operations or service management.
- Other info: 100% on-site role with a dynamic team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Branch Supervisor - Single Small Branch, specialising in General Management, for the Distribution Business Unit in Leeds, United Kingdom. This role is 100% On-site.
In this role, you will make an impact in the following ways:
- Drive Operational Excellence: Oversee day-to-day branch operations, ensuring alignment with financial metrics and Annual Operating Plan targets.
- Enhance Customer Satisfaction: Promote a customer-centric culture by monitoring Net Promoter Score and implementing service improvements.
- Lead Safety and Compliance: Champion health, safety, and environmental standards, fostering a proactive safety culture and ensuring legal compliance.
- Optimise Resources: Improve workshop efficiency and resource utilisation to maximise productivity and reduce operational costs.
- Develop and Motivate Teams: Build strong, engaged teams through coaching, development plans, and effective delegation.
- Collaborate Cross-Functionally: Work closely with service operations, admin teams, and business development leaders to meet customer requirements and drive improvements.
- Manage Financial Performance: Monitor branch costs, warranty processes, and balanced scorecard metrics to achieve profitability goals.
- Influence Continuous Improvement: Identify and implement process enhancements across service capability, capacity, and coverage to strengthen branch performance.
To be successful in this role, you will need the following:
- Leadership Skills: Ability to manage, develop, and motivate a small team while driving engagement and resolving conflicts effectively.
- Customer Focus: Strong relationship-building skills and commitment to delivering customer-centric solutions.
- Financial Acumen: Understanding of key financial indicators to make informed business decisions and manage branch budgets.
- Operational Expertise: Knowledge of service processes, compliance standards, and ability to optimise workflows for efficiency.
Education/Experience:
- A college or university degree in Business Administration, Engineering, or a related field.
- Intermediate-level experience in branch operations or service management, with proven ability to lead teams and deliver results.
Preferred Skills:
- Familiarity with health and safety compliance, financial reporting, and customer satisfaction metrics.
Branch Supervisor - Single Small Branch in Leeds employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor - Single Small Branch in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Supervisor role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their customer satisfaction metrics and operational excellence strategies. This will help you tailor your responses and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve developed teams or improved processes. Being able to share these experiences will demonstrate your capability to drive engagement and operational success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Branch Supervisor - Single Small Branch in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Supervisor role. Highlight your leadership abilities, customer focus, and any relevant operational expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Numbers and metrics can really help us see your potential to drive operational excellence and enhance customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Cummins Inc.
✨Know Your Numbers
Make sure you brush up on key financial metrics relevant to the role. Understand how to interpret financial reports and be ready to discuss how you've used financial acumen in past roles to drive performance.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've successfully motivated a team or resolved conflicts. Be ready to explain your approach to developing and engaging team members.
✨Customer-Centric Mindset
Demonstrate your commitment to customer satisfaction by sharing specific instances where you've improved service delivery or enhanced customer relationships. Highlight your understanding of Net Promoter Score and how it impacts business success.
✨Operational Excellence Focus
Be prepared to discuss your experience with optimising workflows and improving operational efficiency. Share examples of process enhancements you've implemented and the positive outcomes they achieved, especially in a branch setting.
