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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch Network and Digital Workspace services across Europe.
- Company: Join a dynamic IT team focused on innovation and efficiency.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by optimising IT service delivery for thousands of devices.
- Qualifications: Strong technical expertise in IT service management and excellent communication skills required.
- Other info: Opportunity for leadership and career growth in a fast-paced environment.
The predicted salary is between 48000 - 84000 £ per year.
We are looking for a talented IT Service Delivery Leader Principal to join our Enterprise Platforms IT team as the Network and Digital Workspace Platforms Service Delivery Leader - Europe. Other locations across Europe will be considered.
In this role, you will make an impact in the following ways:
- Leading the team to deliver the Network and Digital Workspace services for 7,500 devices across 60+ locations covering fixed line, mobile and Zoom telephony, Conference Rooms, and Wide Area and Local Area networks.
- Act as the in time zone Network Operations Centre (NOC) lead for Global Network issues working through Major and Critical Incident processes.
- Negotiating country level Communication Service contracts (Mobile Phone) with vendors to support the Enterprise Platforms communication services strategy.
- Optimize IT Service Delivery: By ensuring that IT services are delivered efficiently and effectively, you will enhance the overall performance and reliability of the organization's IT infrastructure.
- Budget Management: Your participation in the operating budget process and determination of service delivery charges will help in optimizing costs and ensuring financial sustainability.
- Service Development and Maintenance: By developing and maintaining IT services, you will ensure that tools and resources are up-to-date and capable of meeting the organization's needs.
- Performance Metrics and Standards: Generating and reporting service delivery metrics, and driving standards across regions and locations, will help in maintaining high levels of service quality and customer satisfaction.
- Customer and Supplier Relationships: Maintaining strong relationships with key customers and suppliers will ensure smooth service delivery and address any service-related inquiries and issues promptly.
To be successful in this role, you will need the following:
- Strong Technical Expertise: Deep knowledge of Service Asset and Configuration Management, Service Catalog Management, Service Level Management, and Problem-Solving methodologies. Familiarity with ITIL standards and Six Sigma practices will be crucial.
- Effective Communication Skills: Ability to manage and negotiate with vendors, maintain strong relationships with internal stakeholders, and act as an escalation point for complex issues. Clear and concise communication is essential for training, mentoring, and collaborating with various teams.
- Leadership and Management Abilities: Experience in managing, coaching, and mentoring teams across multiple locations. Skills in resource demand planning, financial forecasting, and expense management to ensure service delivery aligns with organizational goals.
- Analytical and Problem-Solving Skills: Proficiency in systematic analysis processes to solve problems, determine root causes, and implement robust solutions. Ability to perform service demand forecasting and manage service improvements effectively.
QUALIFICATIONS
- Education/Experience: Advanced certifications in ITIL, Six Sigma, or relevant network and digital workspace platforms are highly desirable.
- Extensive Experience: Proven experience in managing IT services, particularly in Network and Digital Workspace Platforms, across multiple locations and large-scale environments.
- Vendor and Stakeholder Management: Demonstrated ability to negotiate and manage vendor contracts, maintain strong relationships with internal stakeholders, and ensure compliance with service deliverables through KPIs and OLAs.
- Leadership and Financial Acumen: Strong leadership skills with experience in coaching and mentoring teams, creating and managing financial plans (AOP), and performing resource demand planning to ensure project and service delivery within budget and timelines.
- Communication skills (Traditional, Mobile & Virtual Telephony).
100% On-Site No
Network and Digital Workplace Platforms Service Delivery Leader - Europe in Darlington employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network and Digital Workplace Platforms Service Delivery Leader - Europe in Darlington
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with folks in the IT service delivery space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or case study that highlights your expertise in managing IT services and vendor relationships. This can be a great conversation starter during interviews and shows you're proactive.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL standards and Six Sigma practices, and be ready to discuss how you've tackled challenges in previous roles. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making an impact in the Network and Digital Workspace Platforms space.
We think you need these skills to ace Network and Digital Workplace Platforms Service Delivery Leader - Europe in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service delivery, especially in network and digital workspace platforms. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your leadership and problem-solving skills that relate to our needs at StudySmarter.
Show Off Your Technical Expertise: Don’t hold back on showcasing your technical know-how! Mention your familiarity with ITIL standards, Six Sigma practices, and any relevant certifications. We love seeing candidates who are well-versed in the latest industry standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cummins Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical expertise, especially around Service Asset and Configuration Management, ITIL standards, and Six Sigma practices. Be ready to discuss how you've applied these in past roles, as this will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and management abilities. Think about times when you've successfully managed teams across multiple locations or coached someone to success. This will demonstrate your capability to lead the team effectively in this role.
✨Master the Art of Communication
Since effective communication is key, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've managed vendor relationships and internal stakeholders, as well as how you handle complex issues. This will showcase your ability to negotiate and maintain strong relationships.
✨Be Ready with Metrics and Analysis
Familiarise yourself with performance metrics and service delivery standards. Be prepared to discuss how you've generated and reported on these in previous roles, and how you used data to drive service improvements. This will highlight your analytical and problem-solving skills.
