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- Tasks: Lead a small team to drive branch operations and enhance customer satisfaction.
- Company: Join a dynamic distribution business in Leeds with a focus on operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by optimising resources and fostering a customer-centric culture.
- Qualifications: Degree in Business or Engineering and experience in branch operations required.
- Other info: 100% on-site role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Branch Supervisor - Single Small Branch, specialising in General Management, for the Distribution Business Unit in Leeds, United Kingdom. This role is 100% On-site.
In this role, you will make an impact in the following ways:
- Drive Operational Excellence: Oversee day-to-day branch operations, ensuring alignment with financial metrics and Annual Operating Plan targets.
- Enhance Customer Satisfaction: Promote a customer-centric culture by monitoring Net Promoter Score and implementing service improvements.
- Lead Safety and Compliance: Champion health, safety, and environmental standards, fostering a proactive safety culture and ensuring legal compliance.
- Optimise Resources: Improve workshop efficiency and resource utilisation to maximise productivity and reduce operational costs.
- Develop and Motivate Teams: Build strong, engaged teams through coaching, development plans, and effective delegation.
- Collaborate Cross-Functionally: Work closely with service operations, admin teams, and business development leaders to meet customer requirements and drive improvements.
- Manage Financial Performance: Monitor branch costs, warranty processes, and balanced scorecard metrics to achieve profitability goals.
- Influence Continuous Improvement: Identify and implement process enhancements across service capability, capacity, and coverage to strengthen branch performance.
To be successful in this role, you will need the following:
- Leadership Skills: Ability to manage, develop, and motivate a small team while driving engagement and resolving conflicts effectively.
- Customer Focus: Strong relationship-building skills and commitment to delivering customer-centric solutions.
- Financial Acumen: Understanding of key financial indicators to make informed business decisions and manage branch budgets.
- Operational Expertise: Knowledge of service processes, compliance standards, and ability to optimise workflows for efficiency.
Education/Experience: A college or university degree in Business Administration, Engineering, or a related field. Intermediate-level experience in branch operations or service management, with proven ability to lead teams and deliver results.
Preferred Skills: Familiarity with health and safety compliance, financial reporting, and customer satisfaction metrics.
100% On-Site
Branch Supervisor - Single Small Branch employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor - Single Small Branch
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your customer-centric mindset and operational expertise during the chat.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've developed and motivated teams in the past. Highlight your ability to resolve conflicts and drive engagement – these are key for a Branch Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Branch Supervisor - Single Small Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Supervisor role. Highlight your leadership abilities, customer focus, and any relevant operational expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven operational excellence or improved customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cummins Inc.
✨Know Your Numbers
Brush up on key financial metrics relevant to the branch's performance. Be ready to discuss how you can drive profitability and manage budgets effectively, as this role heavily relies on financial acumen.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop staff, resolve conflicts, and create a positive work environment that aligns with the company's customer-centric culture.
✨Understand Operational Excellence
Familiarise yourself with best practices in operational efficiency and compliance standards. Be prepared to discuss how you would optimise workflows and improve resource utilisation to enhance overall branch performance.
✨Customer-Centric Mindset
Think about ways you've enhanced customer satisfaction in previous roles. Be ready to share specific strategies you've implemented to monitor and improve customer feedback, such as using Net Promoter Scores.
