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For Companies At a Glance
- Tasks: Join our team to support customers and learn essential skills in a dynamic environment.
- Company: Cummins is a global leader committed to diversity and inclusion in the workplace.
- Benefits: Enjoy flexible working hours, a supportive learning environment, and gain a Level 2 qualification.
- Why this job: This apprenticeship offers hands-on experience and the chance to develop valuable customer service skills.
- Qualifications: 5 GCSEs Grade A-C including English and Maths; passion for customer service is essential.
- Other info: Hybrid role with one day of study at Kirklees College each week.
DESCRIPTION
We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
Summary of the course:
The Customer Support Apprentice role is a developmental position within the Sales & Marketing department. During the apprenticeship you will work five days per week, inclusive of one day per week for study at Kirklees College. The working hours are 35 hours per week (with flexibility to suit business needs). On completion of this apprenticeship, you will obtain a Level 2 Customer Service Practitioner qualification.
RESPONSIBILITIES
In this role, you will make an impact in the following ways:
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Building relationships with internal & external customers. Taking part in customer calls and also communicating with key stakeholders via email & Teams
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Working with internal cross functional teams using and developing your communication skills
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Coordinating internal teams in order to find successful outcomes
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Learning internal systems so that you can support the Customer Support team with daily tasks
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Developing your problem solving skills in order to assist the team with customer issues
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Supporting the team on projects, this may be from an administrative stand point or representing the customer
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Developing excel and presentation skills communicating effectively with internal and external stakeholders
QUALIFICATIONS
To be successful in this role you will need the following:
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A minimum of 5 GCSEs Grade A– C (level 4-9): Including English language and Mathematics
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Excited by the opportunity for this role, with a passion for customer service, relationship building and continuous improvement
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Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions
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Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Why Cummins
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
Working at Cummins
At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!’
Job Sales
Organization Cummins Inc.
Role Category Hybrid
Job Type Apprenticeship
ReqID 2416534
Relocation Package No
#J-18808-Ljbffr
Apprenticeship – Customer Support employer: Cummins Inc.
Contact Detail:
Cummins Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship – Customer Support
✨Tip Number 1
Familiarise yourself with the company culture at Cummins. Understanding their commitment to diversity and inclusion can help you align your values with theirs during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role focuses heavily on building relationships with customers, think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Practice using Microsoft Office tools, especially Excel and PowerPoint. Being comfortable with these applications will not only help you in the role but also demonstrate your readiness to learn and adapt quickly.
✨Tip Number 4
Prepare to discuss your passion for customer service and continuous improvement. Think about what excites you about helping customers and how you can contribute to the team’s success at Cummins.
We think you need these skills to ace Apprenticeship – Customer Support
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Support Apprentice position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant experience, education, and skills. Emphasise your passion for customer service and any previous roles or projects that demonstrate your ability to build relationships and solve problems.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at Cummins. Highlight specific examples of your communication skills and your ability to work in a team, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer support roles.
How to prepare for a job interview at Cummins Inc.
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to learn. Companies like Cummins value candidates who are passionate about customer service and eager to develop their skills.
✨Demonstrate Communication Skills
Since the role involves building relationships with customers and stakeholders, be prepared to showcase your communication abilities. Practice explaining your thoughts clearly and concisely, as well as listening actively during the interview.
✨Familiarise Yourself with Microsoft Software
As the job requires competent use of Microsoft packages, brush up on your skills in Excel, PowerPoint, and Word. You might be asked about your experience with these tools, so having examples ready can set you apart.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've successfully resolved issues or helped others. The interview may include situational questions, so being able to demonstrate your problem-solving skills will be crucial for this customer support role.
