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- Tasks: Manage customer orders from start to finish, ensuring smooth execution and satisfaction.
- Company: Dynamic company in Redditch, focused on customer service excellence.
- Benefits: Competitive pay, career growth opportunities, and a supportive team environment.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service or order management; strong communication skills are a must.
- Other info: Join a vibrant team that values innovation and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a talented individual in Redditch, Worcestershire, United Kingdom.
Responsibilities
- Deliver seamless end-to-end order execution: Owning the full lifecycle (entry to invoicing), reducing cycle times and ensuring orders flow through without delays or errors.
- Be the trusted single point of contact for customers: Resolving scheduling, shipping, and processing queries quickly, which boosts satisfaction and retention.
- Proactively guide customers with consultative support on lead times, availability, minor technical questions, and policies—setting realistic expectations and preventing escalations.
- Close out escalations decisively: Coordinating cross-functionally to remove blockers and turning potential service failures into recovery moments that strengthen relationships.
- Synchronize internal operations: To keep commitments on track (production, planning, materials, sales, warehouse, logistics), improve OTIF (On-Time, In-Full), and support financial targets.
- Elevate customer communications: Standardizing templates, status updates, and process documentation—driving consistency, transparency, and fewer repeat queries.
- Identify and activate improvements: Spot patterns, propose process changes, and contribute to continuous improvement projects that enhance throughput and reduce rework.
- Champion customer-centric culture: Consistently demonstrating empathy and support, enhancing the department’s reputation and fostering stronger partnerships during visits and reviews.
- Manage specific OEM customer accounts, lead meetings and drive results as needed for both our business and theirs.
- Always deliver first class customer service.
To be successful in this role you will need the following:
- Commercial & Customer Insight: Understand and align with commercial strategy, recognize upselling opportunities, track account performance, and anticipate customer needs and market trends to drive growth.
- Exceptional Communication & Relationship Skills: Deliver clear, proactive updates, educate customers on best practices, and support client visits, reviews, and audits to build trust and deepen relationships.
- Operational & Systems Expertise: Confidently manage the full order lifecycle across multiple accounts (including EDI/manual orders), while effectively using CRM systems, ERP tools, data dashboards, and Microsoft Office.
- Strong Organizational & Professional Foundation: Balance high-volume tasks with accuracy, demonstrate strong organizational discipline, and leverage your background in account management or customer service (with any European language skills being a bonus).
Education / Experience
- College, university, or equivalent degree required.
- 2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Service Representative- OES in Redditch employer: Cummins Europe
Contact Detail:
Cummins Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- OES in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Representative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and order management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've turned potential service failures into success stories. This will demonstrate your ability to handle escalations and strengthen customer relationships, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative- OES in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in order management and customer service, and show us how you align with our values at StudySmarter.
Showcase Your Communication Skills: Since exceptional communication is key for this role, give examples of how you've effectively communicated with customers in the past. We want to see how you can deliver clear updates and build trust with clients.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Share specific instances where you've resolved customer issues or improved processes. This will show us that you can handle escalations and turn challenges into opportunities.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at Cummins Europe
✨Know the Order Lifecycle Inside Out
Make sure you understand the full order lifecycle from entry to invoicing. Be ready to discuss how you’ve managed similar processes in the past and how you can reduce cycle times and eliminate errors.
✨Show Off Your Communication Skills
Prepare examples of how you've resolved customer queries quickly and effectively. Highlight your ability to provide clear updates and educate customers on best practices, as this will demonstrate your exceptional communication skills.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you turned potential service failures into recovery moments. Be ready to share these stories, as they show your capability to close out escalations decisively and strengthen relationships.
✨Highlight Your Organisational Skills
Be prepared to discuss how you balance high-volume tasks with accuracy. Share specific strategies you use to stay organised and ensure that commitments are kept on track, which is crucial for this role.
