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- Tasks: Manage customer orders and ensure timely fulfilment while providing exceptional support.
- Company: Join Cummins, a leader in drivetrain and braking systems with a focus on innovation.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining processes.
- Qualifications: Ideal for recent graduates or those with up to 2 years in customer service or supply chain.
- Other info: Dynamic team environment with a commitment to continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Customer Order Management Specialist to join our European Aftermarket team, specialising in Supply Chain Planning for our Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.
In this role, you will make an impact in the following ways:
- Driving seamless end-to-end order execution by managing the full order life cycle to ensure accurate, timely fulfilment for assigned customer accounts.
- Serving as a trusted single point of contact for customers, resolving order processing, scheduling, and shipping queries with clarity and confidence.
- Providing consultative guidance on lead times, availability, policies, and minor technical questions to help customers make informed decisions.
- Managing escalations to closure by taking ownership of issues, coordinating with internal teams, and ensuring a positive customer experience.
- Demonstrating exceptional customer support through empathy, professionalism, and proactive communication at every stage of the order life cycle.
- Collaborating cross-functional with production, planning, materials, sales, warehouse, and logistics teams to maintain accurate order flow and support financial targets.
- Enhancing departmental processes by documenting best practices, improving communication standards, and contributing to a more proactive, customer-centric operation.
- Supporting continuous improvement initiatives by identifying opportunities, participating in projects, and contributing insights that elevate service quality.
Responsibilities:
- Strong communication skills to deliver clear, audience-appropriate information across multiple channels.
- Customer-centric mindset with the ability to build relationships, understand needs, and provide solutions that enhance satisfaction.
- Ability to manage complexity by navigating high-volume information, resolving contradictions, and making sound decisions under pressure.
- Commitment to self-development through continuous learning, feedback, and skill-building to stay effective and adaptable.
Qualifications:
- Education/Experience: College, university, or equivalent degree required.
- 0–2 years in customer order management, customer-facing roles, supply chain/logistics, or international trade preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Order Management Specialist in Redditch employer: Cummins Europe
Contact Detail:
Cummins Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Management Specialist in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer order management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your customer-centric mindset during interviews. Share examples of how you've built relationships and resolved issues in previous roles. This will demonstrate that you’re the perfect fit for the Customer Order Management Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Order Management Specialist in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Order Management Specialist. Highlight any relevant experience in order management, customer service, or supply chain planning. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-centric mindset and strong communication skills. Tell us why you're passionate about this role and how you can contribute to our team at Cummins.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've managed complex situations or resolved customer issues in the past. We love seeing candidates who can take ownership and drive positive outcomes!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cummins Europe
✨Know Your Stuff
Make sure you understand the ins and outs of customer order management and supply chain planning. Brush up on key terms and processes related to order fulfilment, logistics, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, prepare examples of how you've effectively communicated with customers or resolved issues in the past. Think about times when you had to explain complex information clearly or handle a difficult situation with professionalism.
✨Demonstrate a Customer-Centric Mindset
Be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond to meet a customer's needs or how you handled escalations. This will highlight your ability to build relationships and provide solutions.
✨Emphasise Continuous Improvement
Talk about your commitment to self-development and how you stay updated with industry trends. Mention any initiatives you've taken to improve processes or enhance service quality in previous roles. This shows that you're proactive and eager to contribute positively to the team.
