At a Glance
- Tasks: Be the go-to person for customer service, coordinating and scheduling service events.
- Company: Join a leading service team at Cummins in Berkshire, UK.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Work in a dynamic environment with a focus on safety and teamwork.
- Why this job: Make a real difference by enhancing customer satisfaction and operational efficiency.
- Qualifications: Strong customer service skills and knowledge of SAP preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a talented Service Administrator to join our team specializing in Service for Cummins Berkshire, United Kingdom. This role is a full‑time onsite position.
Responsibilities:
- Serve as the first point of contact for customers via phone and email, building positive relationships and responding promptly to service‑related inquiries and requests.
- Coordinate and schedule planned and unplanned service events, ensuring efficient allocation of Field and Shop Technicians to meet customer and operational needs.
- Create, update, and maintain work orders and service documentation within operating systems such as SAP and Cummins Guidanz.
- Monitor and manage day‑to‑day Work in Progress (WIP), ensuring timely follow‑up, accurate updates, and completion of service activities.
- Raise service invoices for retail and warranty repairs, ensuring accuracy and alignment with Segment and Branch AOP targets.
- Escalate technical issues to Cummins CARE and collaborate with internal teams to support timely issue resolution and customer satisfaction.
- Support operational performance by tracking and contributing to the achievement of UK Service KPIs, service standards, and continuous improvement initiatives.
- Conduct Job Safety Assessments (JSOs) with Field and Shop Technicians and ensure compliance with all Health, Safety, and Environmental (HSE) requirements while supporting sales teams with current and new business opportunities.
- Work with CUK Sales team to identify service opportunities and contribute to business growth.
Qualifications:
- Strong customer service experience with the ability to build positive customer relationships, deliver customer‑focused solutions, and communicate effectively across different audiences.
- Working knowledge of SAP and service administration processes, with the ability to accurately manage service documentation, invoicing, and operational activities.
- Understanding of warranty processes and procedures, including experience supporting retail and warranty repair administration.
- Good financial acumen with the ability to interpret key financial indicators, prioritize work effectively, and support operational and business performance goals.
- Technical understanding: working knowledge of engines, and service operations to support technical escalations.
Education / Experience:
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Requires significant relevant work experience or specialized skills obtained through education, training or on‑the‑job experience.
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On‑site.
Service Administrator - Level III in Reading employer: Cummins Europe
Cummins is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment in Berkshire, United Kingdom. With a strong focus on customer service excellence, our team fosters a collaborative culture where employees are encouraged to contribute to continuous improvement initiatives while ensuring compliance with health and safety standards. Join us for a rewarding career where your contributions directly impact customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Level III in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cummins Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cummins Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator - Level III in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cummins Europe:Your cover letter is your chance to shine! Tell us why you want to work at Cummins Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cummins Europe!
How to prepare for a job interview at Cummins Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
