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For Companies At a Glance
- Tasks: Lead a team to deliver cutting-edge Network and Digital Workspace services across Europe.
- Company: Join Cummins, a leader in innovative IT solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising IT services for thousands of users across multiple locations.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
- Other info: Dynamic role with excellent career advancement opportunities in a global company.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented IT Service Delivery Leader Principal to join our Enterprise Platforms IT team as the Network and Digital Workspace Platforms Service Delivery Leader - Europe. Other locations across Europe will be considered.
Impact
- Leading the team to deliver the Network and Digital Workspace services for 7,500 devices across 60+ locations covering fixed line, mobile and Zoom telephony, Conference Rooms, and Wide Area and Local Area networks.
- Act as the in "time zone" Network Operations Centre (NOC) lead for Global Network issues working through Major and Critical Incident processes.
- Negotiating country level Communication Service contracts (e.g. Mobile Phone) with vendors to support the Enterprise Platforms communication services strategy.
- Optimize IT Service Delivery: By ensuring that IT services are delivered efficiently and effectively, you will enhance the overall performance and reliability of the organization's IT infrastructure.
- Budget Management: Your participation in the operating budget process and determination of service delivery charges will help in optimizing costs and ensuring financial sustainability.
- Service Development and Maintenance: By developing and maintaining IT services, you will ensure that tools and resources are up-to-date and capable of meeting the organization's needs.
- Performance Metrics and Standards: Generating and reporting service delivery metrics, and driving standards across regions and locations, will help in maintaining high levels of service quality and customer satisfaction.
- Customer and Supplier Relationships: Maintaining strong relationships with key customers and suppliers will ensure smooth service delivery and address any service-related inquiries and issues promptly.
Responsibilities
- Strong Technical Expertise: Deep knowledge of Service Asset and Configuration Management, Service Catalog Management, Service Level Management, and Problem-Solving methodologies. Familiarity with ITIL standards and Six Sigma practices will be crucial.
- Effective Communication Skills: Ability to manage and negotiate with vendors, maintain strong relationships with internal stakeholders, and act as an escalation point for complex issues. Clear and concise communication is essential for training, mentoring, and collaborating with various teams.
- Leadership and Management Abilities: Experience in managing, coaching, and mentoring teams across multiple locations. Skills in resource demand planning, financial forecasting, and expense management to ensure service delivery aligns with organizational goals.
- Analytical and Problem-Solving Skills: Proficiency in systematic analysis processes to solve problems, determine root causes, and implement robust solutions. Ability to perform service demand forecasting and manage service improvements effectively.
Qualifications
- Advanced certifications in ITIL, Six Sigma, or relevant network and digital workspace platforms are highly desirable.
- Extensive Experience: Proven experience in managing IT services, particularly in Network and Digital Workspace Platforms, across multiple locations and large-scale environments.
- Vendor and Stakeholder Management: Demonstrated ability to negotiate and manage vendor contracts, maintain strong relationships with internal stakeholders, and ensure compliance with service deliverables through KPIs and OLAs.
- Leadership and Financial Acumen: Strong leadership skills with experience in coaching and mentoring teams, creating and managing financial plans (AOP), and performing resource demand planning to ensure project and service delivery within budget and timelines.
- Communication skills (Traditional, Mobile & Virtual Telephony).
Network and Digital Workplace Platforms Service Delivery Leader - Europe employer: Cummins Europe
Contact Detail:
Cummins Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network and Digital Workplace Platforms Service Delivery Leader - Europe
✨Tip Number 1
Network and Digital Workplace roles are all about connections, so make sure to leverage your network! Reach out to former colleagues or industry contacts who might have insights or even leads on job openings. A personal referral can really give you an edge.
✨Tip Number 2
When you land that interview, be ready to showcase your technical expertise. Brush up on ITIL standards and Six Sigma practices, and prepare examples of how you've optimised service delivery in the past. We want to see how you can bring value to our team!
✨Tip Number 3
Don’t underestimate the power of effective communication! Practice articulating your thoughts clearly and concisely, especially when discussing complex issues. This will not only help you in interviews but also in building relationships with future colleagues and stakeholders.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Cummins Europe. Let’s get you started on this exciting journey!
We think you need these skills to ace Network and Digital Workplace Platforms Service Delivery Leader - Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Network and Digital Workplace Platforms Service Delivery Leader. Highlight your experience in IT service delivery, vendor management, and any relevant certifications like ITIL or Six Sigma. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your leadership and problem-solving skills, and don’t forget to show your enthusiasm for joining our team at Cummins Europe.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and concisely. Whether it's through your CV, cover letter, or any additional documents, we want to see how you can convey complex ideas simply and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Cummins Europe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Service Asset and Configuration Management, ITIL standards, and Six Sigma practices. Be ready to discuss how you've applied these in past roles, as this will show your depth of expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and mentoring teams across multiple locations. Think about specific challenges you've faced and how you led your team to overcome them. This will demonstrate your leadership abilities effectively.
✨Master the Art of Communication
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've managed vendor relationships and internal stakeholder communications in the past.
✨Be Ready with Metrics
Familiarise yourself with performance metrics and standards relevant to service delivery. Be prepared to discuss how you've generated and reported these metrics in previous roles, as this will show your analytical skills and commitment to maintaining high service quality.
