At a Glance
- Tasks: Support critical IT systems and enhance business operations with innovative technology solutions.
- Company: Join Cummins, a leader in technology and innovation in Darlington.
- Benefits: Gain hands-on experience, competitive pay, and flexible working hours.
- Other info: Collaborate with experienced professionals and grow your skills in a dynamic environment.
- Why this job: Kickstart your tech career while making a real impact in manufacturing and supply chain.
- Qualifications: IT degree and a passion for problem-solving and digital technologies.
The predicted salary is between 25650 - 31350 £ per year.
We are looking for a talented IT Support Associate to join our team in Systems/Information Technology for Cummins Darlington, County Durham, United Kingdom.
This is an exciting opportunity for a recent graduate or early-career professional with a passion for technology, _ _problem solving, software development, business systems, and digital innovation.
Working alongside experienced IT professionals, _ you will support critical manufacturing and supply chain business operations while developing the technical, analytical, _ and business skills needed to build a successful career within enterprise technology. _ You will gain hands-on experience with industry-leading applications, data analytics, _automation platforms, and emerging Artificial Intelligence technologies that support operational excellence across the Cummins Darlington Campus.
Working onsite – Monday to Friday 9.00am to 5.00pm (with flexibility)
The compensation for this role is aligned with a local bargained or unionized agreement.
In this role, you will make an impact in the following ways
- Provide application and technology support for business-critical systems that enable Manufacturing, Supply Chain, Engineering, and Plant Operations across the Cummins Darlington Campus.
- Learn, support, and develop expertise in key enterprise applications including Oracle E-Business Suite (ERP), Dassault Manufacturing Execution System (CMES), and Microsoft Power Platform (Power BI, Power Apps, Power Automate), working alongside experienced team members to deliver business solutions and operational improvements.
- Investigate and resolve application, data, integration, and system-related issues by applying structured problem-solving techniques and collaborating with senior team members to deliver timely and effective solutions.
- Partner with business stakeholders to understand operational challenges, analyze requirements, and identify opportunities to improve processes, efficiency, quality, and user experience through technology solutions.
- Support the design, development, testing, deployment, and continuous enhancement of business applications, reports, workflows, and digital solutions.
- Contribute to digital transformation initiatives by helping deliver automation, analytics, reporting, and process improvement solutions using modern technologies such as Microsoft Power Platform and Artificial Intelligence tools.
- Assist in gathering and translating business requirements into solution designs, test scenarios, functional specifications, and successful technology implementations.
- Develop and maintain support documentation by creating, updating, and improving process documentation, work instructions, and technical standards to promote consistency and operational excellence.
- Participate in root cause analysis, continuous improvement, and innovation activities by identifying recurring issues and recommending sustainable solutions that deliver measurable business value.
- Collaborate with local and global business teams, IT specialists, vendors, and project teams to support technology projects, application enhancements, and strategic business initiatives.
- Build technical and functional expertise in enterprise systems and emerging technologies while developing into a trusted IT Applications Analyst supporting digital transformation across Manufacturing and Supply Chain operations.
To be successful in this role you will need the following
- IT Degree in Computer Science, Information Technology, Software Engineering, Data Analytics, Information Systems, Engineering, or a related discipline.
- Experience in an IT support or applications-focused role, with an interest in software, business systems, coding, and application support rather than hands-on hardware maintenance.
- Strong analytical and problem-solving skills, with the ability to make sound decisions, troubleshoot technical issues, and identify effective solutions in a fast-paced environment.
- Interest in software development, business systems, digital technologies, data analysis, automation, or process improvement.
- Understanding of business applications, databases, systems integration, software testing, or programming concepts gained through education, internships, projects, or work experience.
- Excellent communication and collaboration skills, with the ability to work effectively with end users, technical teams, and business stakeholders while clearly conveying technical information to different audiences.
- Proactive and accountable approach to work, demonstrating initiative, ownership, and the ability to manage priorities while delivering high-quality support and meeting commitments.
- Business awareness and stakeholder focus, with the ability to understand broader business processes, balance stakeholder needs, and contribute to continuous improvement through effective teamwork and customer-focused service.
- Interest in Manufacturing, Supply Chain, Digital Transformation, Artificial Intelligence, and the application of technology to solve real business challenges.
Education/ Experience
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, Data Analytics, Engineering, or a related discipline preferred.
- Requires relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Demonstrated ability to learn new technologies quickly and apply analytical thinking to solve business and technical challenges.
- Job
- Systems/Information Technology
- Organization
Cummins Inc.
- Role Category
- On-site with Flexibility
- Job Type
- Office
- Req ID
- 2433372
- Relocation Package
- 100% On-Site
- Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
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IT Support Associate employer: Cummins Europe
Cummins Europe is an excellent employer that fosters a dynamic and inclusive work culture, providing students with the chance to gain hands-on experience in a global finance team. Located in Daventry, this role not only offers competitive benefits but also emphasizes personal and professional growth through mentorship and training opportunities. Join us to be part of a forward-thinking company that values innovation and teamwork, making your summer placement both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Associate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cummins Europe values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cummins Europe might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cummins Europe!
✨Direct Apply to Cummins Europe
Let's not forget to apply directly through the Cummins Europe website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Associate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cummins Europe.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cummins Europe. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cummins Europe
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
