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For Companies At a Glance
- Tasks: Diagnose and repair complex engine faults while providing top-notch customer service.
- Company: Join Cummins, a leader in engine technology with a strong team spirit.
- Benefits: Permanent role with competitive pay, Monday to Friday hours, and career development.
- Why this job: Make a real difference by solving engine issues across Scotland, including remote areas.
- Qualifications: Experience in diesel engine repair and a passion for customer service required.
- Other info: Opportunity to coach and develop future technicians in a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Engine Field Service Technician to join our team specializing in Service for Cummins in Cumbernauld, North Lanarkshire, United Kingdom. This is a permanent role, working Monday to Friday 8.00am – 4.00pm.
Responsibilities
- Diagnose and repair complex engine faults, perform overhauls, and troubleshoot a range of Cummins products, including mid-range to high horsepower engines, on customer premises across all of Scotland, including remote islands and occasionally working away from home.
- Carry out repairs and maintenance on various markets such as On-Highway, Off-Highway, Industrial, Marine, and Powergen, adhering to Cummins service procedures, standard repair times (SRT), and using electronic tools (Guidanz, ANVL) to complete work and documentation accurately.
- Establish and maintain productive customer relationships by providing prompt and efficient service, ensuring customer needs are met and issues are resolved in a timely manner.
- Perform preventative maintenance activities on engines and related components, following documented schedules and standards, and escalating unresolved issues to product specialists or supervisors as necessary.
- Coach and develop technicians and apprentices, transferring knowledge and providing work direction, ensuring that repair plans and parts lists are reviewed and followed effectively.
- Complete required documentation, including service worksheets, timesheets, warranty claims, and quality documents, using both handwritten forms and business system input screens.
- Identify additional sales and service opportunities during customer interactions, contributing to the growth of the business.
- Maintain service vehicle and tools in good working condition, ensuring cleanliness and proper operation, and adhere to all Health, Safety, and Environmental policies, reporting any issues to management or supervisors as required.
Qualifications
- Extensive experience in diesel engine repair and diagnostics, with Cummins experience highly preferred.
- Proven background in a field service role, engaging directly with customers and providing high-quality service in a face-to-face setting.
- Expert-level knowledge of engine products, with a strong focus on customer service and the ability to provide technical advice and coaching to junior technicians.
- Valid local driving permit, with the ability to communicate effectively across various communication modes, ensuring a clear understanding of customer needs and building strong, customer‑centric relationships.
- Apprentice Trained Engine Technician (Preferred).
- Vocational diploma from relevant technical institution.
- Significant field service work experience.
Engine Field Service Technician employer: Cummins Europe
Contact Detail:
Cummins Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engine Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to engine diagnostics and repairs. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work, including any complex engine repairs or customer service successes. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Engine Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with diesel engines and field service roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Cummins experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Engine Field Service Technician role. Share specific examples of how you've tackled engine repairs and built customer relationships in the past.
Show Off Your Technical Skills: Don’t forget to mention your expertise with electronic tools like Guidanz and ANVL. We love candidates who can demonstrate their technical know-how, so make sure to include any relevant certifications or training you've completed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cummins Europe
✨Know Your Engines Inside Out
Make sure you brush up on your knowledge of diesel engines, especially Cummins products. Be ready to discuss specific engine models and their common issues. This will show that you're not just familiar with the basics but have a deep understanding of what you'll be working with.
✨Showcase Your Customer Service Skills
Since this role involves direct customer interaction, prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to build relationships and provide top-notch service, as this is crucial for maintaining customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios or technical problems during the interview. Think through your diagnostic process and how you would approach troubleshooting complex engine faults. This will demonstrate your analytical skills and hands-on experience.
✨Highlight Your Teamwork and Coaching Experience
If you've coached or developed junior technicians before, share those experiences. Talk about how you’ve transferred knowledge and ensured effective repair plans were followed. This shows that you can contribute to the team's growth and maintain high service standards.
