Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver cutting-edge Network and Digital Workspace services across Europe.
- Company: Join a forward-thinking IT company with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising IT services for thousands of users across multiple locations.
- Qualifications: Strong technical expertise in IT service management and excellent communication skills required.
- Other info: Dynamic role with opportunities for leadership and career advancement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We are looking for a talented IT Service Delivery Leader Principal to join our Enterprise Platforms IT team as the Network and Digital Workspace Platforms Service Delivery Leader - Europe. Other locations across Europe will be considered.
In this role, you will make an impact in the following ways:
- Leading the team to deliver the Network and Digital Workspace services for 7,500 devices across 60+ locations covering fixed line, mobile and Zoom telephony, Conference Rooms, and Wide Area and Local Area networks.
- Act as the in “time zone” Network Operations Centre (NOC) lead for Global Network issues working through Major and Critical Incident processes.
- Negotiating country level Communication Service contracts (e.g. Mobile Phone) with vendors to support the Enterprise Platforms communication services strategy.
- Optimize IT Service Delivery: By ensuring that IT services are delivered efficiently and effectively, you will enhance the overall performance and reliability of the organization's IT infrastructure.
- Budget Management: Your participation in the operating budget process and determination of service delivery charges will help in optimizing costs and ensuring financial sustainability.
- Service Development and Maintenance: By developing and maintaining IT services, you will ensure that tools and resources are up-to-date and capable of meeting the organization's needs.
- Performance Metrics and Standards: Generating and reporting service delivery metrics, and driving standards across regions and locations, will help in maintaining high levels of service quality and customer satisfaction.
- Customer and Supplier Relationships: Maintaining strong relationships with key customers and suppliers will ensure smooth service delivery and address any service-related inquiries and issues promptly.
To be successful in this role, you will need the following:
- Strong Technical Expertise: Deep knowledge of Service Asset and Configuration Management, Service Catalog Management, Service Level Management, and Problem-Solving methodologies. Familiarity with ITIL standards and Six Sigma practices will be crucial.
- Effective Communication Skills: Ability to manage and negotiate with vendors, maintain strong relationships with internal stakeholders, and act as an escalation point for complex issues. Clear and concise communication is essential for training, mentoring, and collaborating with various teams.
- Leadership and Management Abilities: Experience in managing, coaching, and mentoring teams across multiple locations. Skills in resource demand planning, financial forecasting, and expense management to ensure service delivery aligns with organizational goals.
- Analytical and Problem-Solving Skills: Proficiency in systematic analysis processes to solve problems, determine root causes, and implement robust solutions. Ability to perform service demand forecasting and manage service improvements effectively.
Qualifications
- Education/Experience: Advanced certifications in ITIL, Six Sigma, or relevant network and digital workspace platforms are highly desirable.
- Extensive Experience: Proven experience in managing IT services, particularly in Network and Digital Workspace Platforms, across multiple locations and large-scale environments.
- Vendor and Stakeholder Management: Demonstrated ability to negotiate and manage vendor contracts, maintain strong relationships with internal stakeholders, and ensure compliance with service deliverables through KPIs and OLAs.
- Leadership and Financial Acumen: Strong leadership skills with experience in coaching and mentoring teams, creating and managing financial plans (AOP), and performing resource demand planning to ensure project and service delivery within budget and timelines.
Network and Digital Workplace Platforms Service Delivery Leader - Europe in Darlington employer: Cummins Europe
Contact Detail:
Cummins Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network and Digital Workplace Platforms Service Delivery Leader - Europe in Darlington
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro. Research the company, understand their services, and think about how your skills align with their needs. Practice common interview questions and be ready to showcase your leadership and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Network and Digital Workspace Platforms Service Delivery Leader position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your interest in our specific culture and values.
We think you need these skills to ace Network and Digital Workplace Platforms Service Delivery Leader - Europe in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your expertise in IT service delivery, especially in network and digital workspace platforms, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or managed vendor relationships in the past, and don’t forget to show your passion for IT service delivery!
Showcase Your Technical Skills: We want to see your technical prowess! Mention any relevant certifications like ITIL or Six Sigma, and provide details on your experience with service asset management and problem-solving methodologies.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cummins Europe
✨Know Your Tech Inside Out
Make sure you brush up on your technical expertise, especially around Service Asset and Configuration Management, ITIL standards, and Six Sigma practices. Be ready to discuss how you've applied these in past roles, as this will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and management abilities. Think about times when you've successfully coached or mentored teams across multiple locations. This will demonstrate your capability to lead effectively in a diverse environment.
✨Master the Art of Communication
Effective communication is key in this role. Practice articulating complex ideas clearly and concisely. Be prepared to discuss how you've managed vendor relationships and internal stakeholder communications in the past, as this will be crucial for success.
✨Be Ready with Metrics
Since performance metrics are a big part of this role, come prepared with examples of how you've generated and reported service delivery metrics in previous positions. Discuss how you've used these metrics to drive improvements and maintain high service quality.