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For Companies At a Glance
- Tasks: Lead daily branch operations and drive customer satisfaction.
- Company: Join Cummins Inc., a leader in the distribution business.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Degree in Business or Engineering and experience in branch operations.
- Other info: Opportunity for growth in a collaborative and innovative workplace.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Branch Supervisor - Single Small Branch, specialising in General Management, for the Distribution Business Unit in Leeds, United Kingdom. This role is 100% On-site.
Responsibilities
- Drive Operational Excellence: Oversee day-to-day branch operations, ensuring alignment with financial metrics and Annual Operating Plan targets.
- Enhance Customer Satisfaction: Promote a customer-centric culture by monitoring Net Promoter Score and implementing service improvements.
- Lead Safety and Compliance: Champion health, safety, and environmental standards, fostering a proactive safety culture and ensuring legal compliance.
- Optimise Resources: Improve workshop efficiency and resource utilisation to maximise productivity and reduce operational costs.
- Develop and Motivate Teams: Build strong, engaged teams through coaching, development plans, and effective delegation.
- Collaborate Cross-Functionally: Work closely with service operations, admin teams, and business development leaders to meet customer requirements and drive improvements.
- Manage Financial Performance: Monitor branch costs, warranty processes, and balanced scorecard metrics to achieve profitability goals.
- Influence Continuous Improvement: Identify and implement process enhancements across service capability, capacity, and coverage to strengthen branch performance.
Qualifications
- Education/Experience: A college or university degree in Business Administration, Engineering, or a related field.
- Experience: Intermediate-level experience in branch operations or service management, with proven ability to lead teams and deliver results.
- Preferred Skills: Familiarity with health and safety compliance, financial reporting, and customer satisfaction metrics.
Branch Supervisor - Single Small Branch employer: Cummins Europe
Contact Detail:
Cummins Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor - Single Small Branch
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Cummins or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for branch supervisors. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've developed teams or improved operations in past roles. This is your chance to shine and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Branch Supervisor - Single Small Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Branch Supervisor role. Highlight your experience in general management and any relevant achievements that align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for operational excellence and customer satisfaction. Don’t forget to mention how you can contribute to enhancing team performance and safety compliance.
Showcase Relevant Experience: When detailing your work history, focus on your intermediate-level experience in branch operations or service management. Use specific examples to demonstrate how you've led teams and improved processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Cummins Europe
✨Know Your Numbers
Make sure you’re familiar with key financial metrics and operational targets relevant to the branch. Brush up on how these metrics impact overall performance, as you’ll likely be asked how you can drive profitability and efficiency.
✨Customer-Centric Mindset
Prepare examples of how you've enhanced customer satisfaction in previous roles. Think about specific initiatives you’ve led that improved service quality or boosted Net Promoter Scores, as this will show your commitment to a customer-first approach.
✨Safety First
Be ready to discuss your experience with health and safety compliance. Have concrete examples of how you’ve fostered a proactive safety culture in past positions, as this is crucial for the role.
✨Team Development Focus
Think about how you’ve built and motivated teams in the past. Prepare to share your strategies for coaching and developing team members, as well as how you’ve effectively delegated tasks to optimise performance.
