At a Glance
- Tasks: Support IT projects, troubleshoot issues, and enhance user experience in a dynamic environment.
- Company: Join Cummins, a global leader in the engine business with a vibrant culture.
- Benefits: Gain hands-on experience, develop skills, and receive support for your career growth.
- Other info: Flexible working hours with a focus on professional development and real-world experience.
- Why this job: Kickstart your IT career while learning in a supportive and innovative setting.
- Qualifications: GCSEs in Maths, English, and Science; A-Levels in IT or Computer Science preferred.
The predicted salary is between 19350 - 23650 £ per year.
We are looking for an enthusiastic IT Apprentice to join our team specializing in Information Technology for Engine Business Segment in Darlington, UK. You’ll be based at our Darlington Engine Plant (DEP), a vibrant, large-scale manufacturing campus that’s home to over 1,500 employees, including both office professionals and skilled operators supporting our advanced engine assembly lines. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to begin building your career in IT and power your potential!
Summary Of The Course
The IT Apprentice role is a developmental position within the Darlington IT department. During the apprenticeship you will work 4 days per week onsite, inclusive of 1 day per week for study with your college/training provider. The working hours are Monday to Friday, with flexibility to suit business needs. On completion of this apprenticeship, you will achieve Level 3 – Information’s Communications Technician qualification.
In this role, you will make an impact in the following ways:
- Supporting small-scale IT projects and initiatives from gathering requirements, process flow mapping and data collection through to testing, implementation, and user adoption, helping improve departmental efficiency and user experience.
- Supporting and deploying IT equipment including deploying hardware, configuring software, and troubleshooting issues across office, warehouse, and shop floor environments while following relevant procedures.
- Providing first-line IT support to business users through both face-to-face and remote support activities, helping resolve technical issues, support customer requirements, and ensure a positive user experience.
- Driving process improvements to streamline business processes, contribute to improved service delivery, and identify opportunities for operational improvement.
- Gaining hands‑on experience with enterprise & manufacturing systems supporting real‑time business and manufacturing operations while developing an understanding of ICT security, professional practice, and data protection.
- Developing technical troubleshooting and problem‑solving skills using structured fault‑finding techniques, process flow mapping, data collection and analysis, root cause investigation, and maintaining support records to support effective issue resolution and continuous improvement.
To be successful in this role you will need the following:
- GCSEs including Math’s, English and Science at Grade 7 or above, all other subjects at 4/C or above, this is essential.
- A-Levels at grade C or above in IT or Computer Science is desirable.
- Basic knowledge of Microsoft Office and digital tools, with an interest in hardware, software, troubleshooting, customer support, data and emerging technologies such as AI.
- Good communication skills, attention to detail and ability to work safely and responsibly both independently and as part of a team.
- Positive, professional and curious approach, with a willingness to learn and build confidence in a large manufacturing and enterprise IT environment.
- Requires relevant IT experience or skills obtained through education, training, personal interest or on-the-job experience.
Why Cummins
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
Apprenticeship - Information Technology Support Associate level 3 employer: Cummins Europe
Cummins Europe is an excellent employer that fosters a dynamic and inclusive work culture, providing students with the chance to gain hands-on experience in a global finance team. Located in Daventry, this role not only offers competitive benefits but also emphasizes personal and professional growth through mentorship and training opportunities. Join us to be part of a forward-thinking company that values innovation and teamwork, making your summer placement both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeship - Information Technology Support Associate level 3
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Cummins Europe.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Cummins Europe is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Cummins Europe, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Cummins Europe directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprenticeship - Information Technology Support Associate level 3
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Cummins Europe want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Cummins Europe, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Cummins Europe
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
