CFRS0164 - Business Support Admin

The right person, in the right role, at the right time

CFRS0164 – Business Support Admin

About this opportunity

We are pleased to offer this exciting opportunity for an organised and experienced individual to join our Business Support team, based at CFRS Headquarters in Penrith.

We are looking for someone who is highly motivated and can keep up with a fast-paced work environment. Our ideal candidate will have excellent organisational skills, customers service skills and the ability to use a variety of Microsoft packages effectively including MS Teams, outlook, word and excel.

Within this role you will be expected undertake many tasks on a daily basis, some of these tasks will include:

• Provide effective and efficient administrative support.
• Liaise with customers and other stakeholders ensuring a professional approach to queries.
• Communicate effectively across various channels including face-to-face, telephone, mail, and electronic media.
• Maintain data integrity and ensure information is managed in a secure way.

Please also refer to the job description for the role, linked below (we call this a Post Specification).

• CFRS has a Guaranteed Interview Scheme for those whose most recent employer is the Armed Forces, for Care Leavers, and for Disabled Candidates. The scheme is linked below and there is a specific section of our application form where you can mark if you consider yourself eligible. We encourage candidates to let us know so we can provide the best support and access throughout the process.
• Adjustments – we strongly encourage any candidate who may require adjustments to make us aware as soon as possible, either using the section on the application form or by contacting the Resourcing Team directly (email below). We will have a confidential discussion with you and we take the approach of ‘you tell us what you require, and we will do our best to facilitate’. Where we are unable to make the adjustment, we will share this asap.

Hours: 37 hours per week. We offer flexible working opportunities, such as part time work, which can be discussed at interview.

Contract: Fixed Term, 12 months.

Location: The team are based at Penrith Headquarters.

Interviews: Interviews will be held in person week commencing Monday 06/10/2025. They will be held at Penrith Headquarters.

**This post requires a Standard DBS check**

• It is essential you detail how you meet the criteria in the post specification (job description) so the shortlisting panel can accurately assess you.

With approximately 600 operational firefighters, front facing delivery teams, corporate services, and support staff, delivering services across the county from 38 Fire Stations, we know we need to be a modern, flexible, and inclusive employer.

We offer:

• Flexible working across the county, including a hybrid of homeworking and office working at one of our Wholetime stations
• Enrolment in either the Fire Pension Scheme or Local Government Pension Scheme (depending on your terms and conditions) – link to the Pensions page here
• Occupational Health service, including counselling
• Close working relationship with the Firefighters Charity, including mental and physical health support
• On-going personal development, including apprenticeship options and leadership courses
• Access to modern ICT equipment
• Family friendly policies, including 45 weeks full pay for Family Leave
• Menopause Policy – link here (Word document)
• Workplace adjustments for Neurodiverse and Disabled employees
• Staff Networks for a variety of different communities, including (but not limited to) Armed Forces, LGBTQ+, Menopause, Retirees

Our service is passionate about the communities we serve and dedicated to developing our workforce – if you\’re looking to progress in an inclusive, supportive, and dynamic fire service, we would like to hear from you!

We value the diversity of our employees and aim to recruit a workforce which reflects our communities in Cumbria. We actively encourage applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We capture Equality data on our application forms to help us review barriers in our processes for any minority group. This is optional to complete and is securely removed and accessed only by the Resourcing team to review.

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