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- Tasks: Deliver an amazing visitor experience at Dove Cottage, the Museum, Café, and Shop.
- Company: Join the Wordsworth Trust, a celebrated attraction in Wordsworth Country.
- Benefits: Receive excellent training, free event access, and discounts in our Café and Shop.
- Why this job: Be part of a vibrant team and enhance your skills while engaging with visitors.
- Qualifications: Passion for customer service and a love for literature and history.
- Other info: Enjoy a dynamic role with opportunities for personal development in a beautiful setting.
The predicted salary is between 25000 - 30000 £ per year.
The Wordsworth Trust is looking for a Visitor Experience Assistant to deliver a fantastic visitor experience across all our front-of-house visitor operations at Wordsworth Grasmere, our award-winning visitor attraction in the very heart of Wordsworth Country.
This is a varied role, working across Dove Cottage, the Museum, Café, and Shop. You’ll receive excellent training, the opportunity to work on your personal development, free entry to events and exhibitions, access to our state-of-the-art library and archive, and discounts in our Café and Shop.
- Reporting to: Deputy Visitor Experience Manager
- Location: Wordsworth Grasmere (Museum, Dove Cottage, Café, and Shop)
- Hours: 37.5 (full time) hours per week. Hours are generally 7.5 each day, 5 days out of 7, between 9.00am and 5.30pm. Some weekend and bank holiday working will be required.
- Term: Fixed term (7 months March to September)
- Salary: £12.71 p/h
Visitor Experience Assistant (Seasonal) – Wordsworth Grasmere employer: Cumbria Museum Consortium
Contact Detail:
Cumbria Museum Consortium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Seasonal) – Wordsworth Grasmere
✨Tip Number 1
Get to know the Wordsworth Trust and its values! Research their mission and what makes them tick. This way, when you chat with them, you can show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Visitor Experience Assistant, you'll be interacting with all sorts of visitors. Role-play with friends or family to get comfortable chatting and providing excellent service.
✨Tip Number 3
Be ready to showcase your passion for the arts and culture! Think about how you can bring that enthusiasm into your conversations during interviews. Share any relevant experiences that highlight your love for visitor engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Wordsworth Grasmere. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Visitor Experience Assistant (Seasonal) – Wordsworth Grasmere
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for visitor experiences shine through! We want to see how much you care about creating memorable moments for our guests at Wordsworth Grasmere.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Personable: In your cover letter, be yourself! We’re looking for someone who can connect with visitors, so a friendly tone and a bit of personality will go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Wordsworth Grasmere.
How to prepare for a job interview at Cumbria Museum Consortium
✨Know Your Venue
Before the interview, take some time to research Wordsworth Grasmere and its offerings. Familiarise yourself with Dove Cottage, the Museum, Café, and Shop. Showing that you understand the visitor experience and can engage with the history and significance of the site will impress your interviewers.
✨Show Your Passion for Customer Service
As a Visitor Experience Assistant, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure a positive experience for visitors.
✨Demonstrate Team Spirit
This role involves working closely with others, so it's essential to showcase your ability to work as part of a team. Think of specific instances where you've collaborated effectively with colleagues or contributed to a group project. This will show that you're ready to jump into the dynamic environment at Wordsworth Grasmere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, what a typical day looks like, or how the team celebrates successes. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.