At a Glance
- Tasks: Lead retail and visitor experience operations, enhancing customer journeys and managing a high-performing team.
- Company: Join Tullie, a vibrant museum in Carlisle, welcoming over 200,000 visitors annually.
- Benefits: Enjoy a competitive salary, a dynamic work environment, and the chance to shape cultural experiences.
- Other info: Apply by 14th July 2025; interviews on 23rd July 2025.
- Why this job: Be part of an exciting transformation, celebrating local history and fostering community engagement.
- Qualifications: Looking for commercially savvy leaders with a passion for outstanding visitor experiences.
The predicted salary is between 28300 - 35000 £ per year.
Tullie is a changing, dynamic and exciting place to work. We are in the middle of a transformational development with a new entrance, ground floor gallery and refurbished gift shop already in the bag. We are now starting on the galleries and the community facilities.
Do you have what it takes to elevate us to the next level? Are you a commercially savvy leader with a passion for delivering outstanding visitor experiences? Do you thrive in a dynamic environment where retail, culture, and community come together? If so, we’d love to hear from you.
Tullie is a major independent regional museum welcoming over 200,000 visitors every year. We are the lead organisation of the Cumbria Museum Consortium, an Arts Council England National Portfolio Organisation. Tullie is Carlisle’s home of culture, providing a warm, inclusive safe space for everyone. Our Manifesto places collections at the heart of everything we do: we use them to inspire co-creation and active participation, celebrate diversity and champion equality, and foster a sense of pride in the people of Carlisle and Cumbria for their unique local history.
We are seeking an ambitious and commercially driven Retail and Visitor Experience Manager to lead our front-of-house and retail operations. This is a pivotal role focused on enhancing the customer journey, generating sustainable income and delivering financial results through strategic retail management and an exceptional visitor experience. The role includes managing a high-performing team and ensuring the seamless integration of systems and practices that support Tullie’s goals. This role comes at an exciting time in Tullie’s history as we move forward with our capital development project. The candidate will be pivotal in celebrating these new spaces and ensuring the smooth running of operations.
Application Process
If you are inspired by the role and would like to apply for the position, please send your CV and a covering statement (of no more than 500 words), detailing any relevant experience and knowledge, and what interests you about this role to hr@tulliehouse.org by Monday 14th July 2025. Interviews for this role will be held on Wednesday 23rd July 2025. If you have any further questions, please contact HR@tulliehouse.org.
Retail and Visitor Experience Manager, Tullie in Carlisle employer: Cumbria Museum Consortium
Tullie offers a vibrant and inclusive work environment where creativity and community engagement thrive. As a key player in the cultural landscape of Carlisle, employees benefit from opportunities for professional growth while contributing to meaningful projects that enhance visitor experiences. With a focus on collaboration and innovation, Tullie is an excellent employer for those passionate about retail and culture.
Contact Details:
Cumbria Museum Consortium Recruitment Team
hr@tulliehouse.org
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Visitor Experience Manager, Tullie in Carlisle
✨Tip Number 1
Familiarise yourself with Tullie's current exhibitions and community initiatives. Understanding their mission and recent developments will help you demonstrate your passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Tullie to gain insights into the organisational culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific strategies you would implement to enhance visitor experiences and drive retail sales. Having concrete ideas ready shows your proactive approach and understanding of the role's demands.
✨Tip Number 4
Stay updated on trends in the museum and retail sectors, particularly those related to visitor engagement and experience. Being knowledgeable about industry trends can help you articulate how you can contribute to Tullie's success.
We think you need these skills to ace Retail and Visitor Experience Manager, Tullie in Carlisle
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in retail management and visitor engagement in your application.
Craft a Compelling Covering Statement:Your covering statement should be no more than 500 words. Clearly articulate your passion for enhancing visitor experiences and how your skills align with Tullie's goals. Use specific examples from your past roles to demonstrate your capabilities.
Tailor Your CV:Ensure your CV is up-to-date and tailored to the Retail and Visitor Experience Manager position. Emphasise your leadership experience, commercial acumen, and any relevant achievements in previous roles that showcase your ability to drive results.
Proofread Before Submission:Before sending your application, carefully proofread your CV and covering statement. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Cumbria Museum Consortium
✨Show Your Passion for Visitor Experience
Make sure to express your enthusiasm for creating outstanding visitor experiences. Share specific examples from your past roles where you enhanced customer journeys or improved service delivery.
✨Demonstrate Commercial Savvy
Prepare to discuss how you've successfully managed retail operations in the past. Highlight any strategies you've implemented that increased sales or improved profitability, as this role requires a commercially driven mindset.
✨Highlight Leadership Skills
As you'll be managing a team, it's crucial to showcase your leadership abilities. Talk about your experience in leading teams, fostering collaboration, and driving performance to achieve shared goals.
✨Understand Tullie's Vision and Values
Familiarise yourself with Tullie's manifesto and core values. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of celebrating local history and community engagement.
