At a Glance
- Tasks: Manage NHS referrals and coordinate patient appointments with a friendly team.
- Company: Join Cumbria Medical Services, an independent provider of NHS services.
- Benefits: Earn £13.75 per hour, enjoy 26 days holiday, and free private medical insurance.
- Other info: Flexible working days and opportunities for personal development.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus relevant NHS experience.
The predicted salary is between 27000 - 30000 £ per year.
Cumbria Medical Services is looking to recruit a Patient Booking Coordinator. Primarily the Booking Coordinator ensures the effective management of all incoming NHS referrals using the E‑Referral system and ensures that adequate clinic slots are available at all times. The role also involves handling patient enquiries and requests courteously and efficiently while maintaining confidentiality of any information in connection with the work. Carrying out other administrative tasks as the need arises, either to comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients. This is a permanent position for 3 days a week (including a Friday and then 2 flexible days between Tuesday to Thursday). The working days/pattern will be discussed with the successful applicant, but you must be able to work Fridays to cover the service.
Our basic salary is £13.75 per hour, which may rise, dependent on the skills and experience of the candidates. We also offer free private medical insurance once the probationary period has been successfully completed. Holidays are 26 days per year plus 8 bank holidays, rising after 5 and 10 years. We work in a small very friendly environment with modern facilities; tea and coffee are provided.
Responsibilities- To answer incoming calls in a polite and professional manner.
- To retrieve referrals from the e‑RS software.
- To ensure that all new and follow‑up patients receive an appointment within appropriate clinical and administrative timescales.
- To co‑ordinate with the Rota Co‑ordinator to ensure that an adequate number of clinic appointment slots are available at all times on the clinical system.
- To monitor clinic cancellations, and to ensure the patients’ demographic details, clinic waiting times and other key data are accurately checked and actioned as necessary.
- To reschedule patient appointments which result in the cancellation of a clinic, ensuring that clinic slots are correctly cancelled and reallocated.
- To liaise with the GPwSI and or relevant GP on matters relating to clinical care.
- To respond to any queries from patients regarding administration of clinics and appropriately refer any clinical matters to the GPwSI in charge.
- To ensure the use of the internal system and associated systems are carried out according to practice guidelines and procedures.
- To maintain appropriate patient records and spreadsheets including results and patient satisfaction.
- To provide patients with basic clinical advice.
- To process correspondence.
- To cover reception for clinics if necessary.
- To carry out other administrative tasks as the need arises, either to comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients.
About us: CMS is an independent provider of NHS services. This post is based at the administration office in Cockermouth Community Hospital. CMS delivers clinics from 5 different locations throughout Cumbria including community hospitals and a GP surgery. The service is delivered by GPs with Special Interest in Dermatology, Minor Surgery and Ophthalmology. CMS is an outstanding service as awarded by the CQC. Our staff team has a strong work ethic and we are looking for a team member who is passionate about providing great quality services to patients. As an NHS employee, the successful candidate will have access to NHS discounts and pension. We also offer 26 days annual leave plus bank holidays (pro rata for part time hours) increasing with length of service with CMS, plus access to private medical insurance.
Skills and Attributes- Adopts a flexible approach to work
- Works well in a team
- Approachable and professional
- Knowledge of Data Protection and Confidentiality
- Prioritises workload safely
- Calm under pressure
- Awareness of personal development needs
- Uses initiative to take on extra tasks while demonstrating awareness of own limitations
- Relevant Primary Care or NHS experience.
- Microsoft Office
- Working knowledge of EMIS Web
- Working knowledge of e‑RS
- Minimum 2 GCSE or equivalent including Maths and English
Patient Booking Coordinator in Cockermouth employer: Cumbria Medical Services Ltd
Cumbria Medical Services is an excellent employer, offering a supportive and friendly work environment at the Cockermouth Community Hospital. With flexible working patterns, competitive pay, and generous holiday allowances, employees are encouraged to grow professionally while enjoying access to NHS discounts and private medical insurance. The company values teamwork and is dedicated to providing high-quality services to patients, making it a rewarding place to work for those passionate about healthcare.
Contact Details:
Cumbria Medical Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Booking Coordinator in Cockermouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cumbria Medical Services. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Patient Booking Coordinator, especially your experience with NHS systems and handling patient enquiries.
✨Tip Number 3
Dress the part! Even though it’s a friendly environment, looking professional can make a great first impression. Aim for smart-casual attire that shows you respect the opportunity and are ready to take on the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Booking Coordinator in Cockermouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Booking Coordinator role. Highlight your relevant experience in handling patient enquiries and managing appointments, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to mention your skills in data protection and confidentiality. We want to see that you can handle sensitive information with care, so give us examples of how you've done this in previous roles.
Be Professional and Polite:Since the role involves answering calls and dealing with patients, it’s important to convey your professionalism in your written application. Use a polite tone and clear language to reflect how you would communicate with patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cumbria Medical Services Ltd
✨Know Your NHS Basics
Familiarise yourself with the NHS referral process and the e-Referral system. Understanding how these systems work will show that you're prepared and serious about the role of Patient Booking Coordinator.
✨Showcase Your Communication Skills
Since you'll be handling patient enquiries, practice clear and polite communication. Think of examples from your past experiences where you successfully managed difficult conversations or resolved issues efficiently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload, especially under pressure. Share specific instances where you effectively coordinated appointments or handled multiple responsibilities at once.
✨Emphasise Confidentiality Awareness
Highlight your understanding of data protection and confidentiality. Prepare to discuss how you would handle sensitive patient information and ensure compliance with regulations in your previous roles.
