Receptionist - Windermere

Are you a people-person, with great communication skills and a positive attitude? Would you like to work in a beautiful location in the heart of the Lake District, supported by our fantastic team? We are looking for a reliable and enthusiastic Receptionist to join our brilliant team for two days per week.

What We’re Offering:

• A part-time position of 2 days per week

Main duties of the job:

• You will be the first point of contact for patients both face to face and on the phone dealing with queries and making appointments.
• You will also complete a range of administration tasks and communicate patient information with clinical staff.
• You will be responsible for the efficient running of the reception area at the Windermere and Bowness Medical Practice.

Job responsibilities:

• To be the first point of contact for patients arriving at the Health Centre.
• Processing confidential patient information to pass to Clinicians.
• Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
• Contacting patients with appointment times.
• Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
• Gain an understanding of coordinating workload to capacity.
• Carrying out equipment checks and reporting issues to the Practice Co-ordinator.
• To work autonomously, managing own workload effectively referring to line manager when necessary.
• Receive and make calls as required with the ability to handle heavy phone/patient traffic.
• Scanning and attaching patients data to patients electronic records.
• Pulling, filing and photocopying of patient paper records.
• Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
• Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
• To adhere to all CHoC Policies and Procedures.
• Participate and ensure own on-going development.
• Receiving all incoming deliveries, opening and distributing accordingly.
• To maintain a high level of confidentiality and comply with the Data Protection Act.
• Undertake any other activities deemed appropriate and necessary by the organisation.

Person Specification:

• Previous experience working within the NHS.
• Previous experience in a similar role.

Qualifications:

• GCSE English and Maths (or equivalent).
• ECDL or equivalent.
• NVQ Business Administration.

Skills and Aptitudes:

• Excellent oral and written communication skills.
• Excellent telephone manner.
• Ability to prioritise & manage own workload.
• Friendly, helpful and can do approach.
• Ability to carry out work accurately to specified deadlines.
• Excellent organisational skills.
• Ability to work on own initiative.
• Able to work under pressure.
• Able to maintain a high level of confidentiality.

Personal Circumstances:

• Positive.
• Confident.
• Well organised.
• Good team player.
• Flexible.
• Ability to build rapport and effective relationships at all levels.
• Demonstrate initiative.
• Ability to maintain workload in a sometimes busy and demanding environment.

Other Requirements:

• Willingness to undertake further training.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.