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- Tasks: Be the friendly face of healthcare, managing reception and supporting patients at West Cumberland Hospital.
- Company: Join Cumbria Health, an award-winning organisation dedicated to patient care and community wellbeing.
- Benefits: Enjoy flexible hours, professional development, and a supportive work environment.
- Why this job: Make a real difference in your community while gaining valuable experience in healthcare.
- Qualifications: GCSE English and Maths, IT skills, and a positive attitude are essential.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
The predicted salary is between 13 - 16 £ per hour.
Cumbria Health are seeking two reliable and professional Receptionists to join our Kendal team on a bank contract basis. You will play a vital role in ensuring the efficient operation of the reception area at West Cumberland Hospital. This is a flexible role requiring availability to cover shifts on an as-needed basis, including evenings, weekends, bank holidays, and during staff absences such as sickness or annual leave.
Shift timings are as follows:
- Monday to Friday: 18:30 - 23:00
- Weekends and Bank Holidays: 08:00 - 13:30, 13:30 - 18:30, 18:30 - 23:00
Why Work with Us?
At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment. Benefits include:
- A flexible work-life balance
- Access to high-quality training and professional development opportunities
- The opportunity to make a real difference in your community by supporting essential healthcare services.
Closing Date: 17/02/2026
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job:
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
At all times, Cumbria Health will deliver a service that is in line with our values:
- Clinically Focused: Everything every one of us does is for the patient
- Responsive: We listen and we respond quickly in a patient focused way
- One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care
- Growth & Sustainability: With our strong roots we will continue to thrive and grow
- Communities: Connecting and engaging to meet local needs
About us:
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be through training or social events.
Job responsibilities:
This list of duties and responsibilities represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
- First and foremost, post holder will be the initial point of contact for professionals referred to Primary Medical care Out of Hours.
- To contact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre.
- To process confidential patient information to pass to Clinicians.
- Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
- To work autonomously, managing own workload effectively referring to Control Room Supervisor, when necessary.
- To liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service.
- To alert Emergency Services in the event of an emergency and/or gain help from within the department.
- Carrying out equipment checks and reporting issues to the Control Room Supervisor.
- To adhere to all Cumbria Health Policies and Procedures.
- To maintain a high level of confidentiality and comply with the Data Protection Act.
- Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times.
- To use a variety of computerised systems to record patient details, Adastra/EMIS/Outlook etc. this list is not exhaustive.
- Participate and ensure own ongoing development, maintaining compliance for mandatory training.
- Undertake any other activities deemed appropriate and necessary by the organisation.
- To be flexible and adaptable with regards to shifts to support your team in rota cover, particularly over busy periods such as Christmas and New Year.
Person Specification:
Qualifications:
- GCSE English and Maths (or equivalent)
- IT or system training qualification
- NVQ Business Administration
Skills and Aptitudes:
- Excellent oral and written communication skills including exceptional telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail and ability to log information accurately and in a timely manner.
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure whilst remaining calm
- Able to maintain a high level of confidentiality
Personal Circumstances:
- Positive and a good team player
- Confident
- Well organised with excellent time keeping
- Ability to build rapport and effective relationships at all levels
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements:
- Willingness to undertake further training
- Flexible approach with the ability to work at short notice to support your team
Experience:
- Experience of working with various I.T. systems
- Confidence to adapt to new technologies
- Experience of interacting with the public in a customer facing environment.
- Previous experience working within the NHS.
- Previous experience in a similar role.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank Receptionist - Whitehaven employer: Cumbria Health
Contact Detail:
Cumbria Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist - Whitehaven
✨Tip Number 1
Get to know the company! Research Cumbria Health and understand their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact, so being friendly and professional is key. Try role-playing with a friend to nail down your responses to common interview questions.
✨Tip Number 3
Be flexible and ready to adapt! Highlight your willingness to cover shifts at short notice during the interview. This shows you’re a team player and ready to jump in when needed, which is super important for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bank Receptionist - Whitehaven
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and align your qualifications with what we’re looking for in a Bank Receptionist.
Check Your Details: Before hitting send, double-check that you've included your mobile number as requested. Also, keep an eye on your spam folder for any emails from us – we wouldn’t want you to miss out on important updates!
Apply Early: Don’t wait until the last minute to apply! We encourage you to submit your application as soon as possible, as we may close the job earlier if we receive enough applications. Get your foot in the door with us!
How to prepare for a job interview at Cumbria Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at Cumbria Health. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on your tone and clarity. Remember, a friendly and professional manner can make a great impression!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult patient or managing multiple tasks at once. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the team and the organisation. Ask about their values, training opportunities, or how they support staff wellbeing. This not only shows you're engaged but also helps you determine if it's the right fit for you.
