At a Glance
- Tasks: Be the friendly face of our Out-of-Hours Treatment Centre, managing appointments and supporting patient care.
- Company: Join Cumbria Health, a dedicated team focused on enhancing patient outcomes.
- Benefits: Flexible hours, supportive team environment, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Gain valuable experience in healthcare while helping patients receive timely care.
- Qualifications: Strong communication skills and a calm demeanour in busy situations.
The predicted salary is between 30000 - 40000 £ per year.
Cumbria Health is seeking a reliable and organised Receptionist to support the safe and efficient running of our Out-of-Hours Treatment Centre in Carlisle. This is a key frontline role where you will be the first point of contact for patients and professionals, helping to ensure appointments run smoothly and patients receive timely care. Working as part of a multidisciplinary team, you will liaise with clinicians, the control room and drivers, manage appointments, process confidential information and support the running of the reception shift. The role requires strong communication skills, attention to detail and the ability to remain calm in a busy and demanding environment.
Shift pattern as follows:
- Week 2: Fri (18:30 - 23:30)
- Week 3: Tue, Sat (18:30 - 23:30)
- Week 4: Thu, Fri (18:30 - 23:30)
Average Weekly Contracted Hours: 11.25 Hours
Take this opportunity to join a dynamic team where your contributions will directly enhance patient outcomes across the region. Apply today!
Main duties of the job:
- Welcoming patients and managing the reception area
- Booking and coordinating appointments and contacting patients
- Processing referrals and handling confidential patient information
- Monitoring waiting areas and escalating concerns appropriately
- Liaising with clinicians, drivers, control room teams and external agencies
- Using clinical systems such as Adastra, EMIS and Outlook
- Working flexibly to support service delivery during busy periods
At all times, Cumbria Health will deliver a service that is in line with our values:
- Clinically Focussed: Everything every one of us does is for the patient
- Responsive: We listen and we respond quickly in a patient focussed way
- One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care
Receptionist - Carlisle, Out of Hours employer: Cumbria Health
Cumbria Health is an exceptional employer that prioritises patient care and employee well-being, offering a supportive work culture where teamwork and communication are key. As a Receptionist at our Out-of-Hours Treatment Centre in Carlisle, you will enjoy flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact on patient outcomes in your community. Join us to be part of a dedicated team that values high standards and responsiveness in healthcare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Carlisle, Out of Hours
✨Tip Number 1
Get to know the company! Research Cumbria Health and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed appointments or handled confidential information effectively. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Cumbria Health.
We think you need these skills to ace Receptionist - Carlisle, Out of Hours
Some tips for your application 🫡
Show Your Organisational Skills:As a Receptionist, being organised is key! Make sure your application highlights any experience you have in managing appointments or handling confidential information. We want to see how you can keep things running smoothly!
Communicate Clearly:Strong communication skills are a must for this role. In your written application, use clear and concise language to demonstrate your ability to convey information effectively. Remember, we’re looking for someone who can be the first point of contact for patients!
Stay Calm Under Pressure:The Out-of-Hours Treatment Centre can get busy, so it’s important to show us that you can remain calm in demanding situations. Share examples in your application where you’ve successfully managed stress or handled multiple tasks at once.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Cumbria Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at Cumbria Health. Familiarise yourself with the key duties like managing appointments and liaising with clinicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated in busy environments. This could be handling difficult situations or ensuring clear information flow between teams.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Think of specific instances where you've successfully managed multiple tasks or appointments simultaneously. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Align with Their Values
Cumbria Health values being clinically focused, responsive, and working as one team. During your interview, reflect on how your personal values align with theirs. Share stories that illustrate your commitment to patient care and teamwork, which will show that you’re a great fit for their culture.
