Receptionist /Administrator - Central Lakes Medical Group

We are looking for a friendly, organised, and reliable Receptionist & Administrator to join our team on a full-time basis, to work at both our Ambleside and Hawkshead sites. This is a key front-facing role, ideal for someone who enjoys working with people and has strong administrative skills.

This role involves providing a professional and friendly reception service, answering telephone calls, managing appointments, and completing general administrative tasks such as data entry, filing, scanning, and maintaining accurate records. You will also support the wider team and help keep reception and office areas organised.

Previous reception or administrative experience is desirable, along with strong communication, organisational, and IT skills. You should be professional, approachable, and able to work independently or as part of a team. We offer a supportive working environment, full-time hours, and training opportunities.

Main duties of the job:

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information to pass to Clinicians.
• Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
• Contact patients with appointment times.
• Keep a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• Alert Emergency Services in the event of an emergency and/or gain help from within the department.
• Gain an understanding of coordinating workload to capacity.
• Carry out equipment checks and report issues to the Practice Manager.
• Work autonomously, managing own workload effectively referring to line manager when necessary.
• Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
• Scan and attach patients data to patients electronic records.
• Pull, file and photocopy patient paper records.
• Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
• Secure premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
• Adhere to all CH Policies and Procedures.
• Participate and ensure own ongoing development.
• Receive all incoming deliveries, opening and distributing accordingly.
• Maintain a high level of confidentiality and comply with the Data Protection Act.
• Undertake any other activities deemed appropriate and necessary by the organisation.

Person Specification:

• Previous experience working within the NHS.
• Previous experience in a similar role.
• Positive, confident, well organised, good team player, flexible.
• Ability to build rapport and effective relationships at all levels.
• Demonstrate initiative and maintain workload in a sometimes busy and demanding environment.

Qualifications:

• GCSE English and Maths (or equivalent).
• ECDL or equivalent.
• NVQ Business Administration.

Skills and Aptitudes:

• Excellent oral and written communication skills.
• Excellent telephone manner.
• Ability to prioritise & manage own workload.
• Friendly, helpful and can do approach.
• Ability to carry out work accurately to specified deadlines.
• Excellent organisational skills.
• Able to work under pressure.
• Able to maintain a high level of confidentiality.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.