At a Glance
- Tasks: Be the friendly face of our practice, supporting patients and managing reception duties.
- Company: Join a caring and inclusive team at Upper Eden Medical Practice.
- Benefits: Flexible part-time hours, supportive environment, and opportunities for personal development.
- Other info: Great opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSE English and Maths, plus excellent communication skills.
The predicted salary is between 20000 - 25000 € per year.
Cumbria Health are looking for an enthusiastic Receptionist to join our established team at Upper Eden Medical Practice. This position is part time, with 29.5 hours per week available. The role is ideal for someone who is reliable, flexible, a team player and enjoys working with the public. We require our reception team to work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. You’ll be working as part of our reception team, and will contribute to delivering high-quality support for patients.
We pride ourselves on being responsive, understanding, and doing the best we can to address the needs of our patients, and are looking for someone like-minded to join us. We’re caring, inclusive, and a great bunch to work with.
The working hours will be:
- Monday 08:00 - 14:00
- Thursday 08:30 - 18:30
- Friday 12:00 - 18:30
Main duties of the job:
The post holder will be responsible for the efficient running of the reception area at the Upper Eden Medical Practice. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen and we respond quickly in a patient focussed way
- One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trust
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care.
- Communities - Connecting and engaging to meet local needs
- Growth & Sustainability - with our strong roots we will continue to thrive and grow
About us:
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service.
Our service is designed to improve health and wellbeing. Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be through training or social events.
Job responsibilities:
This list of duties and responsibilities represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Main Duties and Responsibilities:
- Be the first point of contact for patients arriving at the Practice.
- Processing confidential patient information to pass to Clinicians.
- Contacting patients with appointment times.
- Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
- Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
- Gain an understanding of coordinating workload to capacity.
- Work autonomously, managing own workload effectively referring to line manager when necessary.
- To adhere to all CH Policies and Procedures.
- Participate and ensure own on-going development.
- To maintain a high level of confidentiality and comply with the Data Protection Act.
- Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security.
- Undertake any other activities deemed appropriate and necessary by the organisation.
Qualifications:
- GCSE English and Maths (or equivalent)
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes:
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances:
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Experience:
- Previous experience working within the NHS.
- Previous experience in a similar role.
Other requirements:
- Willingness to undertake further training.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Upper Eden Medical Practice in Kirkby Stephen employer: Cumbria Health
Cumbria Health is an outstanding employer that prioritises patient care while fostering a supportive and inclusive work environment for its staff. With flexible working opportunities, a commitment to employee development, and a strong emphasis on teamwork and high standards, joining the Upper Eden Medical Practice as a Receptionist means becoming part of a dedicated team that values both professional growth and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Upper Eden Medical Practice in Kirkby Stephen
✨Tip Number 1
Get to know the practice! Research Upper Eden Medical Practice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can provide insider tips about the work culture and what it takes to succeed at Cumbria Health.
✨Tip Number 3
Practice makes perfect! Prepare for common receptionist interview questions, especially those focusing on confidentiality and patient care. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of healthcare.
We think you need these skills to ace Receptionist - Upper Eden Medical Practice in Kirkby Stephen
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about joining our team and contributing to patient care at Upper Eden Medical Practice.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples that demonstrate your ability to work autonomously and maintain confidentiality, as these are key aspects of the role.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid jargon. Show us your friendly personality, but also your ability to communicate effectively in a healthcare setting.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Cumbria Health
✨Know the Practice Inside Out
Before your interview, take some time to research Upper Eden Medical Practice and Cumbria Health. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Be prepared to discuss your experience in dealing with the public, especially in challenging situations. Share specific examples that highlight your empathy, discretion, and ability to remain calm under pressure.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills and the ability to manage your workload effectively. Think of instances where you've successfully prioritised tasks or handled multiple responsibilities at once. Be ready to explain how you keep things running smoothly, even in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're not just interested in the job, but also in how you can contribute to the practice's goals.
