Job summary
Internal Opportunity Care Co-ordinator (Additional Hours)
The Care Co-ordinator supports patients, particularly those with long-term conditions, to access appropriate care and services. Working as part of a multidisciplinary team, you will coordinate care, support care planning, and help improve patients' health and wellbeing. We are looking for a compassionate, organised individual with excellent communication skills and a patient-centred approach.
Contract: 11 Hours per week
Location: Upper Eden Medical Practice
We are inviting expressions of interest from existing Cumbria Health employees who would like to take on additional hours within our Care Co-ordinator team.
To apply, please submit a brief expression of interest outlining:
- Your current role and working pattern
- Relevant skills and experience
- How you would accommodate the additional hours within your current role
This opportunity is available as additional hours for existing employees.
Closing Date: 12 November 2026
For an informal discussion about the opportunity, please contact Sue Birkbeck, Practice Manager, Upper Eden MedicalPractice
Interview Date: TBC
Please include a mobile number on your application and check your spam/junk folder regularly, as emails from us may occasionally be filtered there.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Main duties of the job
All staff are expected to work to Cumbria Healths Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen and we respond quickly in a patient focussed way
- One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- Growth & Sustainability - With our strong roots we will continue to thrive and grow.
- Communities - Connecting with communities to meet local needs.
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
About us
Cumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
- Undertake comprehensive geriatric assessment and/or Long-Term Conditions annual reviews on all patients scoring moderate to severe on the practice frailty register including diabetic foot checks.
- Work closely with the clinical teams in the practice to support the achievement of practice local and national quality standards, e.g. QOF, IIF and enhanced services
- Coordinate input into Palliative Care meetings for patients and their families/carers as part of end of life care, ensuring choices, DNACPRs and power of attorneys are kept up to date
- Actively participate in practice clinical meetings about the patient to keep everyone informed
- Attend and participate in Practice Safeguarding meetings and liaise with Practice Safeguarding Leads.
- To help deliver the influenza immunisation programme for the frail and elderly
- Keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
- Highlight any safety concerns.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service;
- To provide patients with high quality, easy to understand information to assist them in making choices about their care.
- To take a holistic approach, based on the persons priorities, and the wider determinants of health.
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support.
- Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes;
- Take referrals for individuals or proactively identify people who could benefit from support through care coordination;
- Identify unpaid carers and help them access services to support them;
- Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
Person Specification
Skills
Essential
- Ability to plan and manage own time effectively
- Ability to generate written communication which is relevant, concise, and accurate
- Ability to demonstrate verbal communication skills
Desirable
- Clinical use of Emis clinical system
Qualifications
Essential
- Driving license & use of a vehicle.
- Experience in working as a carer
- Experience of working in a health related sector
- Experience of multidisciplinary working
- Excellent IT skills
Desirable
- Dementia Awareness
- Chronic Disease management
- Experience in working as a Health Care Assistant in general practice
- Local knowledge of community services in the locality
Aptitude
Essential
- An ability to be flexible in a changing environment
- An ability to work independently
- An ability to demonstrate a commitment to team working
- An ability to learn and apply knowledge appropriately
- An ability to use tact and diplomacy when necessary
- Demonstrates innovative ideas
Desirable
- An ability to develop and maintain links with outside agencies
- Flexibility to learning
Knowledge
Essential
- Understanding of Safeguarding policies and procedures within the Practice
- Understanding of Information Governance and Confidentiality in the NHS
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Awareness of clinical governance
Attitude
Essential
- Care and respect for patients and their right to confidentiality.
- Punctual & reliable
- Positive, tolerant, empathetic team player
- Personal integrity and loyalty
- Ability to co-ordinate and prioritise workloads able to multi-task as well as be self-disciplined and highly motivated
- Must hold a valid driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria Health
Address
Upper Eden Medical Practice
Silver Street
Kirkby Stephen
Cumbria
CA17 4RB
United Kingdom
Employer's website
https://cumbriahealth.co.uk/ (Opens in a new tab)
Care Co-ordinator (ARRS) - Upper Eden in Kirkby Stephen employer: Cumbria Health
Cumbria Health is an excellent employer, offering a supportive work culture that values collaboration and professional growth. Employees benefit from comprehensive training opportunities and a commitment to enhancing healthcare service delivery in the region, making it a rewarding place to contribute to meaningful change in the community.
