Receptionist/Administrator Part Time- Central Lakes Medical Group in Ambleside

We're looking for a part-time Receptionist to join our friendly team at Central Lakes Medical Group. As the first point of contact for patients, you will be responsible for providing excellent customer service, managing appointments, and ensuring the smooth operation of the reception area.

Key Responsibilities

• Act as the primary point of contact for patients, both in person and over the phone
• Handle patient queries and concerns in a professional and courteous manner
• Manage appointments and scheduling, ensuring efficient use of resources
• Complete a range of administrative tasks to support the team
• Communicate patient information with clinical staff as required
• Maintain a clean and welcoming reception area, ensuring a positive patient experience
• Contribute to the efficient running of the reception area, ensuring high standards of service delivery

This is a part-time role, totalling 12 hours per week. The role involves working the following shifts:

• Thursday: 14:30 - 18:30
• Friday: 14:30 - 18:30

You will be based primarily at Ambleside Health Centre, with occasional requirements to work at Hawkshead Medical Practice.

Main Duties of the Job

• The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
• All staff are expected to work to Cumbria Health Values:

• Clinically focused - Our patients are at the heart of all we do
• Responsive - We listen and respond together
• One Team - Working together through strong partnerships
• Growth & Sustainability - With our strong roots we will continue to thrive and grow
• Communities - Connecting with communities to meet local needs
• High Standards - We strive for excellence in all that we do

Job Responsibilities

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information to pass to clinicians.
• Open the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
• Contact patients with appointment times.
• Keep a watchful eye on patients waiting to be seen and, in the case of worsening symptoms, alert a relevant professional.
• Alert emergency services in the event of an emergency and/or gain help from within the department.
• Gain an understanding of coordinating workload to capacity.
• Carry out equipment checks and report issues to the Practice Manager.
• Work autonomously, managing own workload effectively referring to line manager when necessary.
• Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate.
• Ensure that the telephone system is operational at the beginning of each day.
• Scan and attach patient data to patient electronic records.
• Pull, file and photocopy patient paper records.
• Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
• Secure premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
• Adhere to all CH Policies and Procedures.
• Participate and ensure own ongoing development.
• Receive all incoming deliveries, open and distribute accordingly.
• Maintain a high level of confidentiality and comply with the Data Protection Act.
• Undertake any other activities deemed appropriate and necessary by the organisation.

Person Specification

• Knowledge

• Previous experience working within the NHS.
• Previous experience in a similar role.

• Positive
• Confident
• Well organized
• Good team player
• Flexible
• Ability to build rapport and effective relationships at all levels
• Demonstrate initiative
• Ability to maintain workload in a sometimes busy and demanding environment

• Willingness to undertake further training

• GCSE English and Maths (or equivalent)
• ECDL or equivalent
• NVQ Business Administration

• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritize & manage own workload
• Friendly, helpful and can-do approach
• Ability to carry out work accurately to specified deadlines
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.