Receptionist/Administrator (Fixed-Term) - Central Lakes Medical Group in Ambleside

Central Lakes Medical Group is looking for a friendly, professional and motivated Receptionist/Administrator to join our team on a 1 year fixed term basis. Working 37.5 hours per week, you will usually be based at Ambleside Health Centre, with some flexibility to work at our Hawkshead and Coniston surgeries when needed. This is a busy and varied role where no two days are quite the same. You will work closely with patients, clinicians and colleagues, helping us provide a welcoming, efficient and high-quality service to our local communities.

The role includes front-line reception duties, dealing with patient enquiries and appointments, telephone work and a range of general administrative tasks.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is organised and able to manage a varied workload.
• Works well as part of a team.
• Is confident using computer systems.
• Is committed to providing outstanding patient care and service.

Previous reception or administrative experience is desirable, although full training will be provided.

Join a supportive and friendly team serving our local communities in the heart of the Lake District.

Main duties of the job:

• Covering reception and administration functions at Ambleside health centre, with some occasional work at other CLMG sites.
• General administration, data entry, equipment checks and liaison with multi-disciplinary teams.
• Cover some 8am starts and 18.30 finishes as part of their rota pattern.

All staff are expected to work to Cumbria Health Values:

• Clinically focused - Our patients are at the heart of all we do
• Responsive - We listen and respond together
• One Team - Working together through strong partnerships
• Growth & Sustainability - With our strong roots we will continue to thrive and grow
• Communities - Connecting with communities to meet local needs
• High Standards - We strive for excellence in all that we do.

Job responsibilities include:

• Being the first point of contact for patients arriving at the Health Centre.
• Processing confidential patient information to pass to Clinicians.
• Opening up the premises at the start of the day, including all necessary preparation to receive patients.
• Contacting patients with appointment times.
• Keeping a watchful eye on patients waiting to be seen and alerting a relevant professional in case of worsening symptoms.
• Alerting Emergency Services in the event of an emergency.
• Understanding coordinating workload to capacity.
• Carrying out equipment checks and reporting issues to the Practice Management team.
• Working autonomously, managing own workload effectively.
• Receiving and making calls as required, handling heavy phone/patient traffic.
• Scanning and attaching patients data to electronic records.
• Pulling, filing and photocopying of patient paper records.
• Sorting, screening and distributing incoming internal mail.
• Securing premises at the end of the day ensuring the building is totally secured.
• Adhering to all CH Policies and Procedures.
• Participating in own ongoing development.
• Receiving all incoming deliveries, opening and distributing accordingly.
• Maintaining a high level of confidentiality and complying with the Data Protection Act.
• Undertaking any other activities deemed appropriate and necessary by the organisation.

Person Specification:

• Knowledge: Intermediate computer skills; previous experience working within the NHS and in a similar role is desirable.
• Personal Circumstances: Positive, confident, well-organised, good team player, flexible, ability to build rapport and effective relationships at all levels, demonstrate initiative, ability to maintain workload in a busy environment.
• Other requirements: Willingness to undertake further training.
• Qualifications: GCSE English and Maths (or equivalent); ECDL or equivalent, NVQ Business Administration is desirable.
• Skills and Aptitudes: Excellent oral and written communication skills, excellent telephone manner, ability to prioritise and manage own workload, friendly, helpful and can-do approach, close attention to detail, excellent organisational skills, ability to work on own initiative, able to work under pressure, able to maintain a high level of confidentiality.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details:

Employer name: Cumbria Health
Address: Ambleside Surgery, Rydal Road, Ambleside, Cumbria, LA22 9BP, United Kingdom
Employer's website: https://cumbriahealth.co.uk/