At a Glance
- Tasks: Lead a dynamic Finance Team to enhance customer experience and operational delivery.
- Company: Join a forward-thinking council committed to community wellbeing and transformation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Diversity-focused employer encouraging applications from all backgrounds.
- Why this job: Make a real impact by leading teams and improving services for the community.
- Qualifications: Experience in team management and a passion for customer service excellence.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic Team Leader to join our Finance Team. The role will support our Purchase to Pay and Accounts Receivable team - a key delivery mechanism for our Transformation Programme and the way customers engage with the council. This role is pivotal in ensuring effective operational delivery, enhancing customer experience, and embedding improvements that put health and wellbeing at the heart of everything we do.
Key Responsibilities:
- To support the Service Lead and Service Manager in the day-to-day delivery of a high-quality service that meets the customer needs, whilst optimising technology and improved processes to deliver an excellent customer experience.
- To supervise, recruit, develop and motivate staff teams to achieve effective and efficient performance. Responsible for performance appraisals of staff team and appropriate development reviews identifying key training needs and ensure continuous professional development.
- To manage the performance of staff teams to deliver to high standards across the service.
- Ensuring continued compliance with statutory regulations.
- To organise and co-ordinate day to day allocation of workflow throughout the team, ensuring service priorities are met, the team are effectively targeted, whilst operating in accordance with established procedures.
Diversity, Inclusion & Adjustments: We're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Leader and also an Age Friendly Employer - to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs.
Qualifications and Experience:
- Educated to NVQ Level 3 or equivalent experience.
- Experience of managing and motivating staff and allocation of work with key performance indicators.
- Experience of devising, implementing, monitoring and maintaining accurate administration systems.
- Experience of change management and change behaviours to improve the customer experience.
- Experience of developing and monitoring service performance.
- Skilled in Microsoft Office (Word, Excel, PowerPoint).
We're looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
Team Leader in Carlisle employer: Cumbria County Council
Join our Finance Team as a Team Leader and be part of an organisation that prioritises health and wellbeing while delivering exceptional public services. We foster a collaborative and inclusive work culture, offering continuous professional development opportunities to help you grow in your career. With a commitment to diversity and support for all employees, including those from underrepresented backgrounds, we ensure that everyone has the chance to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Carlisle
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around enhancing customer experience and operational delivery. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your management style and how you've motivated teams in the past. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader in Carlisle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Team Leader role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this role is all about managing and motivating teams, be sure to include examples of how you've successfully led teams in the past. We want to see your ability to inspire and develop others!
Highlight Your Customer Focus:We're keen on enhancing customer experience, so share any relevant experiences where you've improved service delivery or customer satisfaction. This will demonstrate that you’re aligned with our mission.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Cumbria County Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the Team Leader role. Familiarise yourself with the Purchase to Pay and Accounts Receivable processes, as well as how they fit into the council's Transformation Programme. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you’ve improved performance or enhanced customer experience. This is your chance to demonstrate your ability to lead and inspire others!
✨Emphasise Compliance and Improvement
Since compliance with statutory regulations is crucial, be ready to discuss your experience in this area. Talk about how you've implemented changes that not only meet regulations but also improve service delivery. Highlighting your proactive approach to compliance will set you apart.
✨Align with Our Values
Familiarise yourself with the organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. Prepare to discuss how you embody these values in your work. Showing that you align with the company culture can make a big difference in your interview.
