Overview
Join our Public Protection & Housing Team and play a vital role in supporting the delivery of essential public services. Reporting to the Senior Manager – Environmental Health, you will act as team lead for Officers in the Technical Clerk service and provide a broad range of technical and administrative support to professional officers across Environmental Health and Housing.
Responsibilities
- Act as team lead for Officers in the Technical Clerk service, providing technical and administrative support to professional officers across Environmental Health and Housing.
- Support the Service Manager in day‑to‑day management of the Technical Clerk Service.
- Lead essential business functions, including data management, freedom of information requests, government data submissions, data retention and IT systems for the Environmental Health operational service areas.
- Handle enquiries, complaints and applications, providing clear advice to customers through multiple channels.
- Contribute to effective management of data and systems, support performance monitoring and assist with financial processes such as invoicing and payment tracking.
- Work collaboratively with colleagues and external partners to drive service improvements, support key projects and ensure accurate information is maintained for internal use and statutory reporting.
- Support officers and managers as needed to keep services running smoothly.
Qualifications & Skills
- Organised, proactive and detail‑focused.
- Strong communication and IT skills.
- A commitment to getting things done to a high standard.
Equal Opportunities
- Disabled persons as defined by the Equality Act 2010.
- Pupils or former pupils under 24 years of age or in care.
- Members of the British Armed Forces community – service leavers, veterans, their partners or spouses, reservists, cadets.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and encourage applications from individuals of all backgrounds. We are a proud Disability Confident Leader and an Age Friendly Employer, providing opportunities for everyone to thrive. If you need reasonable adjustments to participate in the recruitment process, please let the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren't always guaranteed, we will listen and do our best to accommodate.
Benefits
In return, you will gain valuable experience in a fast‑paced, public‑facing environment where your contribution directly supports community wellbeing.
Core Values
Our core values are ambitious, collaborative, compassionate, empowering and innovative. We believe these values drive positive change, deliver excellent public services and shape a better future for our communities.
