Project Officer – Homes Team in Penrith

In this role, you will be out and about meeting residents, community groups and partners, building strong relationships and encouraging people to access our free home energy services. You will coordinate and deliver engaging outreach activities, support volunteers, and ensure clear, practical energy advice reaches households that need it most. You will be confident talking to a wide range of people — from community groups to vulnerable households — and comfortable working independently across the county. You will also work closely with our marketing team to capture stories, photos and insights that help shape and improve our services.

Main purpose of the role:

• Build relationships with local partners, community groups, and residents to increase engagement and referrals to Futureproof Cumbria's home energy services.
• Support delivery of energy-saving initiatives across Cumbria, ensuring accurate advice and practical support reaches households.
• Coordinate and deliver community engagement activities, collecting data and insights to inform service development.

Main tasks:

• Regular independent travel within Cumbria to represent the service at community events and training sessions, promoting and generating referrals and delivering clear and engaging energy support to a wide range of audiences.
• Work with the team to develop and coordinate community engagement activities both in person and online, including liaising with partners and venues and ensuring the smooth delivery of outreach sessions across the county.
• Develop and maintain relationships with external stakeholders including charities, local authorities, and voluntary organisations.
• Deliver clear and engaging verbal presentations to internal and external stakeholders, tailoring content and style to suit diverse audiences.
• Work closely with the marketing team to collect quality content such as photos, video and stories for social media and promotional use, ensuring the Futureproof Cumbria brand is upheld in line with guidance provided.
• Liaise with the marketing team to collate data and support promotional and reporting activities.
• Assist in the recruitment, training, and coordination of volunteer Energy Champions.
• Prepare clear, well-structured written materials.
• Maintain accurate records and ensure effective administrative organisation using various software including Excel and our data management systems.
• Contribute positively to peer learning across our team of in-house and contractor energy advisers, through dissemination of knowledge and experience.

Skill Requirements:

• Ability to engage confidently with the public, including vulnerable individuals, using a clear, respectful and empathetic communication style.
• Excellent verbal and written communication skills, with strong interpersonal and relationship-building abilities, and the confidence to speak clearly to individuals and groups both online and in person.
• Access to a vehicle and ability to travel independently across all of Cumbria.
• Strong organisational skills with excellent attention to detail.
• Conscientious, reliable, and committed to delivering work with quality and accuracy.
• Ability to handle sensitive data and project information responsibly and accurately.
• Willingness to undertake City & Guilds Level 3 Energy Awareness training and exam, as a prerequisite for providing energy advice as part of the service.

General skills and attributes:

• Strong written communication skills and proven ability to use a wide range of IT software, especially Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to use own initiative to work independently and as part of a proactive team.
• Highly motivated, self-directed professional with the ability to prioritise tasks and meet tight deadlines.
• Proficiency in using remote working systems, including Microsoft Teams and SharePoint.

Desirable skills, knowledge and experience:

• Knowledge of domestic energy saving practices, the domestic energy market, tariff comparisons and switching, renewable energy options, and schemes that help households reduce energy use and costs.
• Experience in delivering energy saving advice and/or a qualification in providing energy advice, such as City & Guilds Level 3 Energy Awareness.
• Experience engaging with individuals from diverse backgrounds, including vulnerable individuals and community groups.
• Experience delivering workshops and speaking confidently to small groups.
• Proven ability to build and maintain networks quickly and effectively.
• Experience supporting promotional activities, including taking high-quality photos for social media and collecting stories for marketing purposes.
• Experience of database/customer relationship management systems.
• Hands-on experience in implementing energy efficiency improvements in domestic properties.
• Knowledge of sustainability issues and a genuine interest in Futureproof Cumbria's mission and objectives.

To apply: See the full job description and complete the application form. CVs cannot be accepted. Email your completed form to recruitment@futureproofcumbria.org.uk. Closing date: 9am, Tuesday 10th February 2026.