Payroll Assistant Trainee

To assist with the management of a varied client payroll portfolio ensuring excellent customer care and the achievement of Payroll team objectives. Duties to include:

• Processing weekly, monthly and annual payroll and pension schemes accurately and to the highest standards, including inputting wages information, producing payslips and reports for employers, uploading pension files and submitting information to HMRC.
• Assist with the preparation of reports and information as required (internal and external).
• Act as first point of contact for clients and respond in a timely, clear and concise manner to all payroll enquiries or elevate as required.
• Opening and closing both payroll and pension schemes with the relevant bodies.
• Operation Construction Industry Schemes (CIS) for both contractors and subcontractors.
• Liaising with third parties such as HMRC and pension providers.
• Aiming to carry out all work efficiently with a recovery of at least 95%.
• Ensuring that client data, information and records are secure at all times and to manage all data in accordance with our GDPR and data retention policy.
• Maintaining and updating computer records in a timely and accurate manner.
• Planning, managing and prioritising your own workflow, budgets and productivity to ensure targets and deadlines are met.
• Ensuring there is clear communication with your line manager and other team members on work being carried out.
• To assist the team to identify ways to improve and develop the departmental and back-office systems, ensuring streamlined and accurate processing.
• Dealing with all communications in a timely manner and ensuring they are of a high professional standard.
• Taking full responsibility for all work and tasks assigned to you.
• Undertaking any other duties commensurate with the grade as appropriate.
• To ensure your studies are up to date and that you pass any assessments at first attempt.
• To represent the business when required to ensure positive links, relations and networks.
• To show a commitment to diversity, equal opportunities and anti-discriminatory practices.
• To undertake personal development necessary to ensure effective performance in the role.
• To participate in relevant and appropriate training and development as required.

Skill Requirements

• Education / Qualifications: GCSE or equivalent at grade A-C (9-4) in Maths and English. Working towards, or commitment to, gaining a qualification in Payroll.
• Skills/ Knowledge/ Experience: Some experience working in a payroll environment. Numerical skills or aptitude towards numeracy and data. Able to use Word/Outlook/Excel to a minimum standard. Competent in using IT systems and inputting data into systems. Good problem-solving and analytical skills. High levels of accuracy with work methods to ensure work is correct; able to adopt a methodical approach to tasks and queries. Good communication skills, ability to confidently use the telephone and draft emails and letters. Ability to liaise confidently and professionally with clients, colleagues and peers when required.

Personal Behaviours & Qualities

• Enthusiastic to learn and to contribute to the business success of a team; a genuine interest in working in a payroll environment.
• Strong sense and understanding of quality in a client-focused service.
• Strong sense of team, willing to contribute to team objectives and support others to achieve their targets and work commitments.
• Ability to plan, manage and prioritise work tasks and review flexibly; well organised with the ability to organise others and respond to challenges in a calm and professional manner.
• Ability to use own initiative but know when to refer queries and take instructions.
• Friendly, professional, and confident manner; with ability to build positive relationships.
• Able to demonstrate behaviours and expectations consistent with the David Allen values of ambition, professionalism, knowledge, integrity, and respect.