IT Business Administrator Apprentice in Carlisle

To assist and work as part of the firm's business administration team to aid the efficient running of the department on a day-to-day basis, ensuring adherence to policies and procedures whilst delivering an exceptional level of customer service to clients and internal staff members.

To develop and consolidate your knowledge of professional services by undertaking and successfully completing a Level 3 BTEC National Foundation Diploma in Business as part of your apprenticeship.

• Business Administration: To deal with a variety of back-office administration including billing, purchasing, and credit control.
• To manage stock levels of office supplies and refreshments.
• To assist the Office Manager with ad hoc requests as required such as organizing events and meetings.

• To take full responsibility for all work and tasks assigned to you and to carry out all work accurately, to the highest standard and in accordance with legislation.
• To plan, manage and prioritise your own workflow and productivity to ensure personal and team targets and deadlines are achieved.
• To maintain and update records in a timely and accurate manner and ensure that their data, information and records are secure at all times, adhering to GDPR legislation.
• To assist your line manager to identify ways to improve and develop departmental systems and the client experience.

• To answer the telephone within two rings in a polite and courteous manner.
• To deal with all communications in a timely manner and ensure they are of a high professional standard using David Allen brand guidelines and templates.
• To ensure there is clear communication with your line manager and other team members on work being carried out.
• To work closely with other members of the team on specialist projects as and when required.

• To manage and meet the requirements of your apprenticeship standard within the relevant timescale ensuring your studies are up to date and you pass any assessments at the first attempt.
• To maintain your own professional and technical knowledge by attending technical workshops and further training, reviewing professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies and business networking meetings.

• To represent the business when required to ensure positive links, relations and networks.
• To show a commitment to diversity, equal opportunities and anti‐discriminatory practices.
• To undertake personal development necessary to ensure effective performance in the role.
• To participate in relevant and appropriate training and development as required.
• To demonstrate the David Allen values of ambition, professionalism, knowledge, integrity, and respect in the work you do and during your appointment.

• Education / Qualifications: GSCE or equivalent at grade A*-C (9-4) in Maths and English. Working towards, or commitment to, gaining a qualification in business administration.
• Skills/ Knowledge/ Experience: Some experience in working in an office providing administrative support. Some experience with document and record filing and retention systems. Numerical skills or aptitude towards numeracy and data. Able to use Word/Outlook/Excel to a minimum standard. Competent in using IT systems and inputting personal data into systems. Good communication skills, ability to confidently use the telephone and draft emails and letters. Report‐writing and minute‐taking skills. High levels of accuracy with work methods to ensure work is correct.

• Enthusiastic to learn and to contribute to the business success of a team; a genuine interest in working in an administrative position.
• Strong sense and understanding of quality in a client‐focused service.
• Strong sense of team, willing to contribute to team objectives and support others to achieve their targets and work commitments.
• Ability to plan, manage and prioritise work tasks and review flexibly; well organised with the ability to organise others.
• Ability to use own initiative but know when to refer queries and take instructions.
• Friendly, professional, and confident manner; with ability to build positive relationships.
• Able to demonstrate behaviours and expectations consistent with the David Allen values of ambition, professionalism, knowledge, integrity, and respect.