Visitor Experience Duty Manager – Lakeland Arts

Visitor Experience Duty Manager – Lakeland Arts

Job Title: Visitor Experience Duty Manager

Hours: 37.5 hours, 5 days per week, predominately Tuesday to Saturday with flexibility required for holiday cover and occasional evenings

Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall and Blackwell, Lakeland Museum– currently closed. With Windermere Jetty Museum as a home site)

Reports to: Visitor Experience Manager

Term: Full time, permanent

Purpose

This roleis responsible foroverseeing the daily operations of Lakeland Arts venues as a key member of the Visitor Experience team. Responsibilities include ensuring the safe and successful running of our unique cultural venues and leading visitor experience teams tomaintainhigh standardsthroughout – from a warm welcome to a fond farewell, and everything in between.

Acting independently as the on-site Duty Manager, the role oversees all front-of-house operations and is integral to maintaining a safe and well-presented working environment. This includes upholding the highest standards of customer service and presentation, as well as supporting teams with health, safety, security, and maintenance-related matters. This role will be based across all three sites with Windermere Jetty Museum as a home site spending more than 50% of time there.

You can see a more detailed breakdown of the key responsibilities for this role in the below job description.