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- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be the friendly face that makes every guest's visit special in stunning locations.
- Qualifications: Passion for customer service and a positive attitude are essential.
- Other info: Colleague accommodation available and opportunities for career growth.
The predicted salary is between 800 - 1200 £ per month.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Swan is tucked beneath the dramatic fells surrounding the picturesque village of Grasmere in the Lake District. Steeped in history, this charming inn offers a warm and inviting atmosphere, making it a firm favourite among visitors to the area. With its stunning location and rich heritage, The Swan provides the perfect base to explore Grasmere’s natural beauty and the surrounding landscape.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
This role comes with the added benefit of colleague accommodation.
Age-related pay rates apply for Under 21s.
Front of House Team Member - Live In employer: Cumbria and Lancashire
Contact Detail:
Cumbria and Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member - Live In
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your hospitality skills! Think about scenarios you might face as a Front of House Team Member. Role-play with a friend or family member to get comfortable with greeting guests, taking orders, and handling any tricky situations that might pop up.
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look the part. A smart, friendly appearance will help you make a great first impression, which is key in the hospitality industry.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and really interested in being part of our award-winning pub family.
We think you need these skills to ace Front of House Team Member - Live In
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can contribute to our warm atmosphere.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience in customer service and how you embody our core values like respect and warmth. This will help us see why you’d fit right inn!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Swan. We can’t wait to hear from you!
How to prepare for a job interview at Cumbria and Lancashire
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Passion for Hospitality
During the interview, make sure to express your enthusiasm for customer service and hospitality. Share specific examples from your past experiences where you went above and beyond to make a guest's experience memorable. This will demonstrate that you have the right attitude for a Front of House Team Member.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with a difficult customer or managing a busy shift. Think of a few scenarios in advance and outline how you would approach them. This shows that you can think on your feet and are ready for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you determine if this is the right fit for you.