Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences daily.
- Company: Join The Inn Collection Group, a multi-award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be part of a vibrant team that values warmth, respect, and customer focus.
- Qualifications: No specific qualifications needed, just a passion for hospitality and great customer service.
- Other info: Explore beautiful locations with discounts on stays and enjoy a supportive work environment.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.
Benefits of working with us include:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Explore our beautiful locations with 1/3 off room bookings all year round.
- Experience spontaneous trips with £50 on same-day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support through our Employee Assistance Programme.
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.
Occupying a prime position on the seafront of Lytham St Annes, Offshore is a newly transformed destination offering a fantastic setting for enjoying home-made food, a wide range of drinks, and fabulous accommodation. Born out of a complete refurbishment of the former Carlton and Lindum Hotels, Offshore features 99 beautifully designed rooms, perfectly positioned to make the most of this vibrant coastal town and its stunning seafront location.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in.
Front of House Team Member employer: Cumbria and Lancashire
Contact Detail:
Cumbria and Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating an understanding of these values during your interactions can show that you align with their mission of making people happy.
✨Tip Number 2
Engage with the company on social media platforms. Commenting on their posts or sharing your experiences at their pubs can help you get noticed and show your enthusiasm for the brand.
✨Tip Number 3
Visit one of their locations before your interview. This will give you firsthand experience of their service style and atmosphere, allowing you to speak more authentically about what you love about their approach to hospitality.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments and customer service challenges. Sharing specific examples from past experiences can demonstrate your ability to thrive in the role and contribute positively to the team.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Front of House Team Member role entails. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your passion for hospitality and customer service. Include specific examples of how you've created memorable experiences for customers in previous roles.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Inn Collection Group and how you align with their core values of respect, warmth, and honesty.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Cumbria and Lancashire
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before, showcasing your ability to collaborate and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Know the Company Values
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Be ready to explain how you embody these values in your work and how they align with your personal approach to hospitality.