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- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: A passion for customer service and a positive attitude are essential.
- Other info: Explore beautiful locations and enjoy excellent career development opportunities.
The predicted salary is between 11 - 13 £ per hour.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc's tips to me and you.
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area’s most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.
You’ll Fit Right Inn: As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work.
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.
Front Of House Team Member in Cumberland employer: Cumbria and Lancashire
Contact Detail:
Cumbria and Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Team Member in Cumberland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be the face of the pub. So, brush up on your communication and customer service skills. Role-play with a friend or family member to get comfortable with greeting guests and handling different situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the welcoming atmosphere of the Inn.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team. Plus, it’s super easy to navigate, so don’t miss out on the chance to land that dream job!
We think you need these skills to ace Front Of House Team Member in Cumberland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific: Use specific examples to illustrate your skills and experiences. Instead of just saying you’re great at customer service, tell us about a time you went above and beyond for a guest. This helps us see how you could contribute to our team and make people happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our amazing company culture right there!
How to prepare for a job interview at Cumbria and Lancashire
✨Know the Company Values
Before your interview, take some time to familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values through your own experiences in hospitality.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for working in a fast-paced environment and your love for customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Prepare for Role-Specific Questions
Expect questions related to front-of-house duties, such as handling guest complaints or managing busy periods. Prepare answers that highlight your problem-solving skills and ability to stay calm under pressure, as these are crucial in delivering exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or opportunities for development within the company. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
