General Practice Assistant (GPA) in Stone

We have an exciting opportunity for the role of a GPA. The successful applicant will support the GP(s) to ensure the efficient provision of medical services and clinics by performing administrative and clinical duties. This will allow the GP(s) to utilise their own time more effectively towards greater patient focused activities. Additionally, this role will support both nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. Utilising the NHS Health Education England GPA Competency Framework, you will provide capabilities within care, administration, clinical, communications and health records management.

Main duties of the job:

• Carrying out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, other point of care tests, recording all findings accurately.
• Acting as a chaperone as required.
• Conducting ECGs as requested, once training is complete.
• Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse.
• Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes.
• Supporting practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
• Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve, such as insurance forms, mortgage applications, Department for Work and Pensions benefits forms and others as appropriate.
• Contributing to public health campaigns through advice or direct care, including opportunistic health promotional programmes.

About us:

Here at Cumberland House we pride ourselves on the working environment. We are a caring, friendly and supportive team. Made up of 2 GP partners, 4 salaried GPs, ANPs, PNs, Administration staff and a full management team.

Job responsibilities:

A General Practice Assistant (GPA) balances administrative and clinical support to ease the workload of GPs. Key duties include workflow duties with the clinical post, point of contact testing (e.g., blood pressure, ECGs, and phlebotomy), and completing basic non-opinion forms like insurance or benefits requests.

Person Specification:

Experience:

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of working in a primary care environment.

Knowledge and Skills:

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Motivated.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Able to communicate effectively and understand the needs of the patient.
• Commitment to ongoing professional development.

Qualifications:

• GCSE grade A to C in English and Maths.
• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level.