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- Tasks: Coordinate support services and provide excellent customer service to diverse stakeholders.
- Company: Cumberland Council, committed to positive change and community support.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Join a fast-paced team and make a real difference in people's lives.
- Qualifications: Strong communication skills and ability to thrive in dynamic environments.
- Other info: Guaranteed interviews for eligible applicants and a commitment to diversity.
The predicted salary is between 34343 - 35412 £ per year.
Salary: £34,343 to £35,412 per annum (£27,919 to £28,712 pro rata equivalent)
Location: Allerdale House, Workington
Contract: Temporary (12 months)
Hours: 30 hours per week
Service Area Description: The Central Business Function is a key part of the operational delivery of the Support at Home Service, and it is the central point of access for the service. The Support at Home service operates 24/7 and within these hours the Central Business Function operates from 0700 – 2300. The shifts within the team are a combination of 7-15:30, 12-20:00, 15:00 – 23:00 and 9-17:00.
Role and Responsibilities: The role of a Coordinator is to provide excellent customer service to a wide range of stakeholders including all of our customers, support staff, service users and their families. You will be required to ensure the organisation of the service and the provision of co-ordinated and flexible support interventions by rostering support workers to ensure delivery of the support required. Operating the duty desk and dealing with all the phone calls, voicemail, emails, and alerts coming into the Central Business Function from both internal and external customers. The role requires reallocating day to day workloads to meet identified short term needs and emergencies, ensuring priority needs are covered as quickly and efficiently as possible and dealing with referrals into the service via different referral systems. You will also be creating rosters, administering payroll, supporting with gathering performance data and monitoring the health, safety & welfare of all support workers. Due to the nature of the service, the role is fast paced dealing with the day to day demands and pressures ensuring key performance targets are met in relation to dealing with referrals and being responsive to setting up new service users in a timely manner.
Who We’re Looking For: We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. If you enjoy working as part of a team in a fast paced environment, can think on your feet and enjoy problem solving – this could be the role for you! We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Contact: For more information about the role or to arrange an informal chat prior to your application, please contact Lyn Marriott by email at Lyn.Marriott@cumberland.gov.uk.
Guaranteed Interviews: We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role: those who consider themselves disabled as defined by the Equality Act 2010; those in care or who have left care and are aged 24 and under; those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets). If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application.
Diversity, Inclusion & Adjustments: We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview Information: Easily apply by submitting your CV and answering a few short questions. Closing date: 23/02/2026. Interview date: Week of 2nd March. Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please Read The Supporting Information Post Specification. Please also refer to our Careers site to find out more: Our Staff Benefits Candidate Support About Cumberland Council.
Reablement Coordinator - CMB2290e in Workington employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reablement Coordinator - CMB2290e in Workington
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Reablement Coordinator. This way, when you get that interview, you can show off your knowledge and how you fit into their fast-paced environment.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it shows you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you could be joining!
We think you need these skills to ace Reablement Coordinator - CMB2290e in Workington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reablement Coordinator role. Highlight any relevant customer service experience and your ability to work in a fast-paced environment.
Answer the Short Questions Thoughtfully: Take your time with the short questions in the application. This is your chance to show us how you embody our core values like being ambitious and collaborative. Be specific and give examples!
Showcase Your Problem-Solving Skills: Since the role involves dealing with emergencies and reallocating workloads, share examples of how you've successfully solved problems in previous roles. We love to see innovative thinking!
Apply Early!: Don’t wait until the last minute to submit your application. The role may close early if we get a lot of interest, so get your application in through our website as soon as you can!
How to prepare for a job interview at Cumberland Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reablement Coordinator. Familiarise yourself with the key tasks like rostering support workers and managing referrals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, prepare examples from your past experiences where you've successfully dealt with customers or stakeholders. Highlight your ability to remain calm under pressure and how you’ve resolved issues effectively.
✨Demonstrate Your Problem-Solving Abilities
The job is fast-paced and requires quick thinking. Think of scenarios where you had to think on your feet and solve problems efficiently. Be ready to discuss these during the interview to illustrate your capability to handle the demands of the role.
✨Embrace the Organisation's Values
Familiarise yourself with the core values of the organisation: ambitious, collaborative, compassionate, empowering, and innovative. Prepare to discuss how you embody these values in your work and how they align with your personal ethos.
