At a Glance
- Tasks: Welcome and assist visitors, ensuring they have an enjoyable experience at the museum.
- Company: Cumberland Museum, a vibrant place dedicated to community engagement.
- Benefits: Flexible hours, competitive pay, training opportunities, and discounts on local services.
- Other info: Opportunities for career growth and development within the museum.
- Why this job: Join a passionate team and make a difference in visitor experiences.
- Qualifications: Strong customer service skills and a collaborative spirit.
£25,989 per annum (pro rata equivalent £15,453 per annum)
Hours: 22 hours per week
Location: Cumberland Museum sites (primary base: The Beacon Museum, Whitehaven)
Contract: Permanent
As a Visitor Host, you will welcome and assist visitors across Cumberland Museum sites, with your primary base at The Beacon Museum, Whitehaven. You will help deliver an excellent visitor experience by providing information and assistance throughout their visit to ensure they have a full and enjoyable experience. The role involves:
- Explaining and selling the range of entry tickets available
- Providing information about current exhibitions, the galleries, and the local area
- Taking bookings
- Answering enquiries
- Processing shop sales
- Handling and reconciling cash
- Spending time on the exhibition floors engaging with visitors
- Supporting events across our museum venues
Excelling in customer service and the ability to work as part of a flexible team is essential. This is a permanent post based with the Cumberland Museums service. While The Beacon Museum, Whitehaven will be your primary base, you will be required to work across Cumberland Museum sites to meet service needs. Travel between sites is an essential requirement of this role.
What Can We Offer You
- Excellent training and development offer
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay
- Opportunities to progress and undertake Duty Manager Responsibilities, subject to training and the associated salary uplift.
Who We’re Looking For
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Be sure to take a look at the post specification for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Heather Holmes by email at heather.holmes@cumberland.gov.uk
DBS Checks
This role requires a DBS check. The level of check for this role is: Basic DBS check.
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Visitor Host - CMB2604e in Whitehaven employer: Cumberland Council
Cumberland Council is an exceptional employer dedicated to making a meaningful impact in the lives of children and young people at risk of exploitation. With a strong emphasis on collaboration and professional development, employees benefit from a supportive work culture that prioritises employee growth and well-being. Working in the beautiful Cumberland region, staff enjoy a fulfilling career with competitive salaries and the opportunity to make a real difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Host - CMB2604e in Whitehaven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cumberland Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cumberland Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Host - CMB2604e in Whitehaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cumberland Council:Your cover letter is your chance to shine! Tell us why you want to work at Cumberland Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cumberland Council!
How to prepare for a job interview at Cumberland Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
