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- Tasks: Support individuals at risk of homelessness and manage a varied caseload.
- Company: Cumberland Council is dedicated to ending rough sleeping and supporting vulnerable communities.
- Benefits: Enjoy flexible working, professional development opportunities, and meaningful community impact.
- Why this job: Join a compassionate team committed to equality and making a real difference in people's lives.
- Qualifications: Experience in housing or homelessness services and strong communication skills are essential.
- Other info: Guaranteed interviews for eligible applicants and a commitment to diversity and inclusion.
The predicted salary is between 31067 - 31586 £ per year.
Location: Civic Centre, CarlisleSalary: £32,061 – £32,597 per annum
Hours: 37 hours per week
Contract: Temporary for 9 Months
About this opportunity
Cumberland Council is looking for a dedicatedTenancy Sustainment Officerto support individuals at risk of homelessness, including rough sleepers and new refugees. You\’ll manage a varied caseload, providing tailored support to help people maintain stable housing and access vital services. From assisting with Universal Credit applications to coordinating multi-agency support plans, your work will be central to our mission of ending rough sleeping across the region.
We\’re seeking someone with experience in housing or homelessness services, strong knowledge of safeguarding and welfare systems, and excellent communication skills. You\’ll be part of a collaborative, forward-thinking team committed to equality, diversity, and inclusion. In return, we offer flexible working, opportunities for professional development, and the chance to be part of a meaningful countywide initiative.
This role is available on a fixed-term basis.
Who we\’re looking for
We\’re looking for individuals who embody our organisation\’s core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
We\’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at
DBS Checks
This role requires a DBS check. The level of check for this role is:
Enhanced DBS check with a Children\’s/Adults Barred List check.
Please note this role involves working in regulated activity with adults and/or Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and/or Children.
Guaranteed Interviews
We offer a guaranteed interview to the following applicantsas long as your application can demonstrate you meet the essential criteria for the role.
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select \’yes\’ to the appropriate question during your application. Find out more .
Diversity, Inclusion & Adjustments We\’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That\’s why we\’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing . While adjustments aren\’t always guaranteed, we\’ll always listen and we\’ll try our best to accommodate your needs.
Application and Interview information
- Closing date:4th August 2025
- Interview date: TBC
Please note this role may close early subject to demand. If you\’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
- Post Specification
Please also refer to our Careers site to find out more:
- Our Staff Benefits
- Candidate Support
- About Cumberland Council
Tenancy Sustainment Officer (Carlisle) - CMB1877e employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer (Carlisle) - CMB1877e
✨Tip Number 1
Familiarise yourself with the local housing and homelessness services in Carlisle. Understanding the specific challenges faced by individuals in this area will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Attend local events or join online forums to connect with others who share your passion for supporting individuals at risk of homelessness.
✨Tip Number 3
Prepare examples of how you've successfully supported individuals in similar roles. Highlight your experience with Universal Credit applications and multi-agency support plans to showcase your relevant skills.
✨Tip Number 4
Research Cumberland Council's values and mission. Be ready to discuss how your personal values align with theirs, particularly around equality, diversity, and inclusion, as this will show your commitment to their goals.
We think you need these skills to ace Tenancy Sustainment Officer (Carlisle) - CMB1877e
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenancy Sustainment Officer position. Highlight key skills such as experience in housing services, knowledge of safeguarding, and communication abilities.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous work in housing or homelessness services, and include specific examples of how you've supported individuals in similar situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by those at risk of homelessness. Mention how your values align with those of Cumberland Council and provide examples of your collaborative and compassionate approach.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you would handle various scenarios related to tenancy sustainment. Be ready to discuss your approach to multi-agency support plans and your strategies for assisting clients with Universal Credit applications.
How to prepare for a job interview at Cumberland Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the challenges faced by individuals at risk of homelessness and be prepared to discuss how your experience aligns with these needs.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be ready to demonstrate your ability to engage with diverse individuals. Prepare examples of how you've effectively communicated in past roles, especially in sensitive situations.
✨Emphasise Your Values
Cumberland Council values ambition, collaboration, compassion, empowerment, and innovation. Think of specific instances where you've embodied these values in your work and be prepared to share them during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would approach them, particularly regarding safeguarding and welfare systems.