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- Tasks: Lead quality assurance and governance in Adult Social Care and Housing services.
- Company: Cumberland Council, committed to improving community services.
- Benefits: Flexible working, supportive environment, and the chance to make a real difference.
- Why this job: Shape services that impact adults in our community positively.
- Qualifications: Experience in quality management and strong leadership skills required.
- Other info: Guaranteed interviews for eligible applicants and a focus on diversity.
The predicted salary is between 36000 - 60000 £ per year.
About this opportunity Internal Applicants Only
Join Cumberland Council as a Service Manager – Quality Assurance & Governance
Are you passionate about driving quality and improvement in Adult Social Care and Housing services? Cumberland Council is seeking a dynamic leader to head our quality assurance and governance functions.
You’ll play a pivotal role in preparing for Care Quality Commission inspections, leading self‑assessment and improvement planning, and ensuring our services meet the highest standards. This is a strategic role with influence across internal teams, external partners, and national forums.
This role is available on a permanent basis.
Who we’re looking for
We’re looking for someone with substantial experience in quality management, regulatory compliance, and continuous improvement. A relevant degree or equivalent experience is essential, along with strong leadership and interpersonal skills. In return, we offer a supportive and forward‑thinking environment, flexible working arrangements, and the opportunity to shape services that make a real difference to adults in our community.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact name by email at Paul.Latimer@Cumberland.gov.uk
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select ‘yes’ to the appropriate question during your application. Find out more .
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments
To participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Easily apply by submitting your CV and answering a few short questions
- Closing date: 30/11/2025
- Interview date:10/12/2025
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
- Post Specification
Please also refer to our Careers site to find out more:
- Our Staff Benefits
- Candidate Support
- About Cumberland Council
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Service Manager - Quality Assurance and Governance - CMB2077i employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Quality Assurance and Governance - CMB2077i
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Cumberland Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in quality assurance and governance. Show us you’re not just passionate but also knowledgeable about what’s happening in Adult Social Care.
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve driven improvement or led a team. We want to hear how you’ve made a difference in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your application perfectly.
We think you need these skills to ace Service Manager - Quality Assurance and Governance - CMB2077i
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in quality management and regulatory compliance, as these are key for us. Use specific examples that demonstrate your leadership skills and how you've driven improvement in previous roles.
Answer Short Questions Thoughtfully: When you get to the short questions, take your time! These are your chance to show us your passion for quality assurance and governance. Be clear and concise, and don’t forget to link your answers back to the essential criteria mentioned in the job description.
Show Your Personality: We want to know who you are beyond your qualifications. Don’t be afraid to let your personality shine through in your application. Share your motivations for applying and how you can contribute to making a real difference in our community.
Apply Early: Don’t wait until the last minute to submit your application! We might close the role early if we get a lot of interest. Applying early gives you the best chance to stand out and ensures you won’t miss out on this fantastic opportunity with us.
How to prepare for a job interview at Cumberland Council
✨Know Your Quality Standards
Familiarise yourself with the Care Quality Commission's standards and guidelines. Be ready to discuss how your experience aligns with these standards and how you can drive quality improvement in Adult Social Care and Housing services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and interpersonal skills. Think about times when you've successfully led a team or influenced change, especially in quality management or regulatory compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would handle specific challenges related to quality assurance and governance in social care settings.
✨Engage with the Interviewers
Don’t forget to ask insightful questions about the role and the council’s vision for quality improvement. This shows your genuine interest and helps you gauge if the organisation is the right fit for you.