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For Companies At a Glance
- Tasks: Help visitors access books and essential services while promoting literacy and learning.
- Company: Join Cumberland Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, career growth opportunities, and a welcoming environment.
- Why this job: Make a difference in your community and support lifelong learning.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Flexible hours available; apply early as roles may close quickly.
The predicted salary is between 25989 - 25989 £ per year.
Library & Customer Assistant x3 – CMB1985e
Overview
Location: Whitehaven. Salary: £25,989 per annum pro rata. Hours: 3 x part-time permanent roles based at Whitehaven Library (Lowther St, Whitehaven CA28 7QZ). Contract: Permanent.
Responsibilities
- Be the first point of contact for visitors, helping them access books, information, and essential council services.
- Support digital skills, promote literacy and learning, assist with library events and activities, maintain stock, and ensure a welcoming and engaging space for all.
- Travel to local libraries as needed and work confidently when alone.
Working patterns
- Position 1: 30 hours – Mon, Tue, Thurs, Fri & every 3rd Saturday (10:00–14:00)
- Position 2: 22.75 hours – Mon, Tue, Wed & every 3rd Saturday (10:00–14:00)
- Position 3: 22.75 hours – Wed, Thurs, Fri & every 3rd Saturday (10:00–14:00)
Please state clearly on your application which position(s) you are interested in. Flexible working is not available as these hours are fixed to library opening times.
Who We’re Looking For
- We are looking for individuals who embody our core values: ambitious, collaborative, compassionate, empowering, and innovative.
- We value potential over perfection and will support growth in the role and your career.
- Essential criteria are detailed in the Post Specification.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Leonard Holliday by email at Leonard.Holliday@cumbria.gov.uk
Guaranteed Interviews
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select \’yes\’ to the appropriate question during your application. Find out more.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. We’re a Disability Confident Employer and also an Age Friendly Employer to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll listen and try our best to accommodate your needs.
Application and Interview information
- Closing date: 4 September 2025
- Interview date: TBC
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Post Specification
Please also refer to our Careers site to find out more:
- Post Specification
- Our Staff Benefits
- Candidate Support
- About Cumberland Council
Job details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Government Administration
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Library & Customer Assistant x3 - CMB1985e employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library & Customer Assistant x3 - CMB1985e
✨Tip Number 1
Get to know the library and its services before your interview. Familiarise yourself with the resources available and think about how you can help visitors access them. This shows your enthusiasm and readiness to jump in!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist someone with digital skills or promote literacy. Role-playing these situations can help you feel more confident during the interview.
✨Tip Number 3
Don’t hesitate to reach out for an informal chat with Leonard Holliday before applying. It’s a great way to get insider info about the role and show your genuine interest. Plus, it could give you a leg up in the application process!
✨Tip Number 4
When applying, make sure to clearly state which position you’re interested in. This helps the hiring team match you with the right role and shows that you’ve paid attention to the details in the job description.
We think you need these skills to ace Library & Customer Assistant x3 - CMB1985e
Some tips for your application 🫡
Be Clear About Your Position Preference: When applying, make sure to specify which of the three part-time roles you're interested in. This helps us understand where you see yourself fitting in best!
Showcase Your Values: We’re all about being ambitious, collaborative, and compassionate. In your application, highlight experiences that reflect these values. It’ll help us see how you align with our team culture!
Keep It Engaging: Your written application should be engaging and personable. We want to get a sense of who you are, so don’t be afraid to let your personality shine through while keeping it professional.
Apply Early!: Don’t wait until the last minute to submit your application. The role may close early if we get a lot of interest, so get your application in as soon as you can through our website!
How to prepare for a job interview at Cumberland Council
✨Know Your Role
Make sure you understand the responsibilities of a Library & Customer Assistant. Familiarise yourself with how to help visitors access books and information, and think about how you can promote literacy and learning in your community.
✨Show Your Values
The company is looking for candidates who embody their core values: ambitious, collaborative, compassionate, empowering, and innovative. Prepare examples from your past experiences that demonstrate these qualities, as they will be key in your interview.
✨Prepare for Scenarios
Think about potential scenarios you might face in the role, such as dealing with difficult customers or promoting library events. Practising your responses will help you feel more confident during the interview.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it’s the right fit for you. Consider asking about team dynamics or opportunities for growth within the library.
