At a Glance
- Tasks: Support vulnerable households and prevent homelessness through casework and collaboration.
- Company: Join Cumberland Council's Housing Options and Homelessness Service in Carlisle.
- Benefits: Competitive salary, supportive team environment, and training opportunities.
- Other info: Guaranteed interviews for eligible applicants and commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or support services and strong communication skills.
The predicted salary is between 34434 - 35412 £ per year.
Salary: £34,434 to £35,412 per annum
Hours: 37 hours per week
Location: Carlisle
Contract: Temporary (12 months)
About This Opportunity
An exciting opportunity has arisen to join Cumberland Council’s Housing Options and Homelessness Service as a Homeless Officer within the Carlisle locality. This is an exciting time to join the service as we continue to develop and transform homelessness services across Cumberland, with a strong focus on prevention, partnership working and improving outcomes for residents. We are looking for motivated, resilient and customer-focused individuals who are passionate about preventing homelessness and supporting vulnerable households. The successful candidates will manage a varied caseload across homelessness prevention, relief and statutory homelessness duties, working closely with partner agencies and internal services to secure positive outcomes for individuals and families facing housing difficulties.
Key Responsibilities Will Include:
- Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties
- Managing homelessness applications and assessments
- Developing and reviewing Personalised Housing Plans
- Supporting customers to access accommodation and sustain housing
- Working collaboratively with partner agencies including supported housing providers, health services and voluntary organisations
- Supporting households with complex needs and safeguarding concerns
- Contributing to the Council’s wider homelessness prevention and temporary accommodation priorities
Who We’re Looking For:
- Have experience of working within housing, homelessness, support services or a related field
- Possess strong communication, organisational and problem solving skills
- Be able to manage a busy and demanding caseload
- Demonstrate a compassionate and professional approach when working with vulnerable customers
- Have knowledge of homelessness legislation and housing practice (desirable)
Benefits:
In return, we offer a supportive team environment, opportunities for training and development and the opportunity to contribute to service improvement work across Cumberland.
Contact:
For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at Tammie.Rhodes@cumberland.gov.uk.
DBS Checks:
This role requires an enhanced DBS check with a Children’s and Adults Barred List check.
Guaranteed Interviews:
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)
Diversity, Inclusion & Adjustments:
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and try our best to accommodate your needs.
Application and Interview information:
Closing date: 08/06/2026
Interview date: TBC
Please note this role may close early subject to demand. We cannot accept applications once the role has closed.
Homelessness Officer (Carlisle) x 2 - CMB2531e employer: Cumberland Council
Cumberland Council is an excellent employer, offering a supportive team environment and a strong commitment to employee development within the Housing Options and Homelessness Service in Carlisle. With a focus on meaningful work that directly impacts the community, employees benefit from training opportunities, a collaborative culture, and the chance to contribute to innovative service improvements aimed at preventing homelessness and supporting vulnerable households.
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Officer (Carlisle) x 2 - CMB2531e
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for your interview by researching Cumberland Council’s Housing Options and Homelessness Service. Understand their goals and challenges, and think about how your skills can help them achieve their mission. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions related to homelessness and housing support. Use real-life examples from your experience to demonstrate your problem-solving skills and compassion when working with vulnerable customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Homelessness Officer (Carlisle) x 2 - CMB2531e
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Homelessness Officer. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s managing a caseload or working with vulnerable customers, we want to see how you’ve made a difference.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for preventing homelessness shines through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Cumberland Council
✨Know Your Stuff
Make sure you brush up on homelessness legislation and housing practices. Understanding the key responsibilities of a Homelessness Officer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
This role is all about supporting vulnerable households, so be prepared to share examples of how you've demonstrated compassion and professionalism in past roles. Think of specific situations where you made a positive impact on someone's life.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle complex cases or work with partner agencies. This will showcase your problem-solving skills and ability to manage a busy caseload effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the future of homelessness services in Cumberland. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
