System and Learning Support Assistant Coordinator - CMB2530e in Carlisle

An exciting opportunity has arisen for a System and Learning Support Assistant Coordinator within our Organisational Development, Training, Apprenticeships and Early Careers team. This role will appeal to applicants who have an interest in, and demonstrable knowledge of, ICT systems, Office 365, administrative processes, finance, and customer service. If this sounds like you, we would love to hear from you.

This is a varied role, where you will collaborate with colleagues across the council and external organisations/partners. You will work closely with the team supporting day to day operational tasks, including booking meetings and collating agendas for the service, booking training events for corporate and apprenticeship events, working on different systems such as the Learning Management System (LMS), Service Now, Trent and E5 Finance system, and supporting with our Occupational Health service.

In this role you will primarily support the coordination of our service requirements for booking meetings, training events, attending Directorate and Apprenticeship events to record attendance, and providing administrative support where required.

We will also provide training to be part of a wider training development team offering future opportunities in different specialisms. This role is available on a permanent basis.

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

Someone who has excellent customer service skills and a personable approach which is crucial in helping our customers. A flexible approach is also key, and we are looking for someone with strong organisational, ICT and administration skills, plus a knowledge of Office 365 suite.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Lynne Metcalf by email at lynne.metcalfe@cumberland.gov.uk.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV and answering a few short questions. Closing date: 05th June 2026. Interview date: 19th June 2026.

If you experience any difficulties logging in to apply for this role, please contact the HR Systems team at HR.Systems@cumbria.gov.uk. Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.