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- Tasks: Assist in transporting pupils safely and provide excellent care during journeys.
- Company: Join the Council’s in-house Transport Team in beautiful Cumbria.
- Benefits: Enjoy a competitive salary, full training, and a supportive team environment.
- Why this job: Make a real difference in children's lives while enjoying stunning landscapes.
- Qualifications: Compassionate individuals; experience with children preferred but not essential.
- Other info: Flexible hours, guaranteed interviews for eligible applicants, and opportunities for growth.
The predicted salary is between 24796 - 25185 £ per year.
Salary: £24,796 to £25,185 (Pro rata equivalent salary £8,388 to £8,519)
Hours: 15 hours per week
Location: Carlisle
Contract: Permanent
About this opportunity:
CTOT, the Council’s in‑house Transport Team, are looking to recruit for Passenger Assistants. This is an incredibly rewarding and fulfilling role and you will contribute to the delivery providing transport for mainstream and SEND pupils, delivering a quality service to our passengers. We are looking for compassionate, proactive people who can work as part of a team and react to challenges, whilst providing a high standard of passenger safety and care throughout the journey. Experience of working with children is preferred, but not essential as full training will be given. You must be able to keep accurate records. Enhanced DBS clearance is required; full training and uniform is provided.
All contracts offered are Monday to Friday, term time only on a split shift basis (approx. 07.15‑09.30 and 14.30‑16.45). Candidates who are successful through the interview process will also be required to undertake and pass a driving assessment which will be held on the same day of interview at our Dalston Depot, Barras Lane, Dalston, Carlisle (any change to this will be discussed with candidates). Alongside the permanent 15 hours per week position, we also have several casual/zero‑hour positions available paid at a rate of £12.85 per hour. Working hours to be agreed based on service requirements.
Why join us?
- A lifestyle you won’t find elsewhere: Living and working in Cumbria offers the best of both worlds. You’ll have a fulfilling and rewarding career while being surrounded by stunning landscapes, from the world‑famous Lake District National Park to unspoilt coastlines and vibrant market towns. Whether you enjoy hiking, water sports, cycling, or simply relaxing in a picturesque setting, Cumbria provides an outstanding quality of life.
- Supportive environment: You’ll be part of a team that values collaboration, compassion, and innovation. We focus on potential over perfection, giving you opportunities to develop your skills and grow your career.
Who we’re looking for:
We’re looking for individuals who embody our organisation’s core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We’re also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification for the essential criteria for this role.
Contact:
For more information about the role or to arrange an informal chat prior to your application, please contact Tricia Wilkinson by email at tricia.wilkinson@cumbria.gov.uk.
DBS checks:
This role requires a DBS check. The level of check for this role is: Enhanced DBS check with a Children’s Barred List check. Please note this role involves working in regulated activity with children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with children.
Guaranteed interviews:
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
Diversity, inclusion & adjustments:
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application & interview information:
Closing date: 08th March 2026
Interview date: w/c 16th March 2026
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Passenger Assistant-CMB2375e in Carlisle employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant-CMB2375e in Carlisle
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Passenger Assistant does and think about how your experiences align with the job description. This will help you shine during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to teamwork, compassion, and safety. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show your passion! During the interview, express why you want to work in this role and how you can contribute to the team. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you'll be joining.
We think you need these skills to ace Passenger Assistant-CMB2375e in Carlisle
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share any experiences you have working with children or in caring roles. We want to know how you can contribute to the safety and well-being of our passengers.
Be Proactive: Highlight instances where you've taken initiative or solved problems. This role requires a proactive attitude, so show us how you can react to challenges and support your team effectively.
Keep It Clear and Concise: When filling out your application, make sure your writing is clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Cumberland Council
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Passenger Assistant entails. Familiarise yourself with the responsibilities, especially around passenger safety and care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since this role involves working with children, it's crucial to demonstrate your compassionate side. Think of examples from your past experiences where you've shown empathy or support, whether in a professional or personal context. This will resonate well with the interviewers.
✨Prepare for the Driving Assessment
As part of the interview process, you'll need to pass a driving assessment. Brush up on your driving skills and ensure you're comfortable with the vehicle you'll be assessed on. Being prepared will not only boost your confidence but also show that you're serious about the position.
✨Embrace Teamwork
This role requires collaboration with other team members. Be ready to discuss how you work well in a team setting. Share specific examples of how you've contributed to a team in the past, highlighting your ability to communicate and support others effectively.