At a Glance
- Tasks: Support learning and systems coordination, booking meetings and training events.
- Company: Join a dynamic team within the Organisational Development sector.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Guaranteed interviews for eligible applicants and a commitment to diversity.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong customer service, organisational skills, and knowledge of Office 365 required.
The predicted salary is between 28598 - 29540 £ per year.
An exciting opportunity has arisen for a System and Learning Support Assistant Coordinator within our Organisational Development, Training, Apprenticeships and Early Careers team. This role will appeal to applicants who have an interest in, and demonstrable knowledge of, ICT systems, Office 365, administrative processes, finance, and customer service. If this sounds like you, we would love to hear from you.
This is a varied role, where you will collaborate with colleagues across the council and external organisations/partners. You will work closely with the team supporting day to day operational tasks, including booking meetings and collating agendas for the service, booking training events for corporate and apprenticeship events, working on different systems such as the Learning Management System (LMS), Service Now, Trent and E5 Finance system, and supporting with our Occupational Health service.
In this role you will primarily support the coordination of our service requirements for booking meetings, training events, attending Directorate and Apprenticeship events to record attendance, and providing administrative support where required.
We will also provide training to be part of a wider training development team offering future opportunities in different specialisms. This role is available on a permanent basis.
Who We’re Looking For
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
Someone who has excellent customer service skills and a personable approach which is crucial in helping our customers. A flexible approach is also key, and we are looking for someone with strong organisational, ICT and administration skills, plus a knowledge of Office 365 suite.
We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Lynne Metcalf by email at lynne.metcalfe@cumberland.gov.uk.
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Easily apply by submitting your CV and answering a few short questions. Closing date: 05th June 2026. Interview date: 19th June 2026.
If you experience any difficulties logging in to apply for this role, please contact the HR Systems team at HR.Systems@cumbria.gov.uk. Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Learning & Systems Support Coordinator in Carlisle employer: Cumberland Council
Join our dynamic team at the Parkhouse Building in Carlisle, where we prioritise employee growth and development within a supportive and collaborative work culture. As a Learning & Systems Support Coordinator, you will benefit from comprehensive training opportunities, a commitment to diversity and inclusion, and the chance to make a meaningful impact on our community through excellent public service. We value ambition, compassion, and innovation, ensuring that every team member can thrive in their career while contributing to our shared goals.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Systems Support Coordinator in Carlisle
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the field. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show us how your skills align with their mission, especially in customer service and ICT systems.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your organisational and administrative skills. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative.
We think you need these skills to ace Learning & Systems Support Coordinator in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of ICT systems, Office 365, and customer service to show us you’re the right fit!
Be Personable:Since this role involves a lot of collaboration, let your personality shine through in your application. We want to see your excellent customer service skills and how you can connect with others.
Show Your Organisational Skills:This position requires strong organisational abilities, so don’t forget to mention any relevant experiences. Whether it’s booking meetings or managing events, we want to know how you keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for a seamless experience. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Cumberland Council
✨Know Your Systems
Familiarise yourself with the ICT systems mentioned in the job description, like Office 365 and the Learning Management System (LMS). Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This is crucial for the position, so think about specific situations where you went above and beyond to help a customer or colleague.
✨Emphasise Collaboration
Since this role involves working with various teams and external partners, be ready to discuss your collaborative experiences. Share stories that highlight your ability to work well with others and contribute to team success.
✨Demonstrate Flexibility and Organisation
Think of instances where you've had to adapt quickly to changing circumstances or juggle multiple tasks. Highlighting your organisational skills and flexibility will show that you can handle the varied responsibilities of the role.
